Solutions Engineer

Belden; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Solutions Engineer, where you will engage with a diverse team to provide exceptional customer support and technical advocacy. This role involves managing product introductions and system integrations, ensuring a seamless experience for clients from engineers to C-suite executives. You will lead problem-solving initiatives and communicate effectively across all organizational levels. If you are passionate about innovation and connectivity, this is your opportunity to shape the future and make a significant impact in the industry.

Qualifications

• Bachelor's in computer, electrical, or telecommunications engineering required.
• Experience with optical routing and switching gear is essential.

Responsibilities

• Manage new product introduction and advanced system integration.
• Provide customer support and act as a technical advocate.

Skills

Problem Solving

Communication Skills

Client Experience

Process-Oriented Approach

Technical Advocacy

Education

Bachelor's Degree in Engineering

Relevant Experience in Telecommunications

Tools

Optical Test Gear

Cisco Networking Gear

Juniper Networking Gear

Nokia Networking Gear

Job description

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Location: Remote, US All Areas, United States, 46302

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.

Job Summary:

The Solutions Engineer will be responsible for providing direct customer support, including but not limited to managing new product introduction, advanced system integration, legacy product support, and technical problem solving in support of Sales. Additionally, the position will fill the role of Customer technical advocate to the Company’s engineering organization.

Responsibilities:

1. A record of success in developing test processes and tools and performing system integration with multiple platforms and multiple vendors.
2. Provide a remarkable client experience, with the ability to be effective when working with engineers through C suite customers.
3. Demonstrated ability to take a process-oriented approach to problem solving.
4. Lead by example. Identify current or potential problems, take ownership and see them through to resolution.
5. Must demonstrate ability to communicate effectively at all levels of the organization.
6. Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
7. Ability to assess the impact of new requirements on currently deployed platforms, systems, and processes.
8. Understanding of layer 1/2 optical networking protocols such as Ethernet, OTN, Fibre Channel, CPRI, and PON.
9. Proficiency with optical test gear such as OSA, BER Test Sets, VOAs, and Power Meters.

Education & Experience:

1. A bachelor’s degree in computer, electrical, or telecommunications engineering or relevant experience.
2. Experience with optical routing, switching, and/or transport networking gear required.
3. In-depth experience with Cisco, Juniper, Nokia, or equivalent networking gear a plus.

Let’s Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.