Solutions Engineer

Newton Research, Inc.; Town of Boston (NY); On-site; USD 130,000 - 145,000; Full time

Job summary

Newton Research, Inc. is seeking an experienced professional in the Greater Boston Area or New York City to enhance customer engagement with our AI solutions. This role is central to driving product growth and requires 5+ years in the advertising technology industry. The ideal candidate will collaborate closely with various teams and have strong problem-solving skills. The position offers a base salary between $130,000 and $145,000, with opportunities to shape our product and make a significant impact in the AI and advertising analytics industry.

Qualifications

• 5+ years of experience in the advertising technology industry, preferably in analytics or data operations.
• Deep understanding of analytics and AI landscape.
• Strong problem-solving skills with a passion for technical solutions.

Responsibilities

• Identify opportunities to integrate platform usage into user workflows.
• Conduct regular check-ins with customers regarding their needs.
• Monitor customer engagement through platform utilization metrics.
• Gather insights from customer interactions for the product and AI teams.

Skills

Problem-solving skills

Technical communication

Collaboration

Customer engagement

Tools

SQL

Python

Job description

Greater Boston Area or New York City, USA

Company Description

Newton Research is a fast‑growing software start‑up founded by repeat entrepreneurs and well‑funded by blue chip venture capital firms. We are working with cutting‑edge technology including LLMs and generative AI. We build products that leverage AI agents to handle complex marketing analytics workflows for our customers and partners.

Role Description

This team drives product growth by focusing on customer adoption and utilization of Newton's AI solutions. This role is key to increasing customer engagement, showcasing the platform's value, and keeping the voice of the customer at the forefront of the product roadmap. The ideal candidate will have advertising technology experience and a diverse skill set encompassing growth, product, marketing, Gen AI, and customer success. This multifaceted role requires a motivated, highly organized, and process‑driven individual with an attention to detail, strategic mindset, and the ability to excel in a collaborative, fast‑paced startup environment. As an early team member, you will have a unique opportunity to shape our product and establish yourself as a leader in the AI and advertising analytics industry.

Responsibilities

• Identify opportunities to integrate platform usage into user workflow habits by guiding customers toward high‑value use cases
• Conduct regular check‑ins with customers to understand their evolving needs and provide guidance on leveraging Newton’s solutions effectively, acting as the communication bridge between customers and internal AI team
• Monitor customer engagement through various platform utilization metrics
• Serve as voice of the customer, gathering insights from customers interactions and translating them into actionable feedback for the product and AI teams

Qualifications

• 5+ years of experience in the advertising technology industry, preferably in analytics or data operations
• Deep understanding of the analytics and AI landscape, mainly how advertisers and publishers think about use cases in analytics, attribution, and profitability
• Strong problem‑solving skills with a passion for communicating and delivering technical solutions
• Experience collaborating with clients and cross‑functional teams, including product, engineering, and sales.
• Understanding of SQL and Python is preferred

Base salary range: $130,000-$145,000