Solutions Engineer

Up Closets of Charleston; San Francisco (CA); On-site; USD 120,000 - 200,000; Full time

Job summary

An innovative company is seeking a Solutions Engineer to enhance customer experiences in the web3 space. This role involves managing customer relationships, providing technical support, and shaping product decisions based on user feedback. Ideal candidates will have a technical background, strong analytical and communication skills, and a passion for blockchain technologies. Join a dynamic team focused on delivering exceptional value to clients and driving the future of decentralized applications. This is an exciting opportunity to work at the forefront of technology and make a significant impact in a rapidly evolving industry.

Benefits

Comprehensive medical coverage

Dental coverage

Vision coverage

401k plan

Unlimited flexible time off

Qualifications

• 1+ years in software development with strong analytical and communication skills.
• Experience in troubleshooting complex technical issues and customer relationship management.

Responsibilities

• Provide hands-on technical support and understand customer needs.
• Build and maintain relationships with stakeholders and drive product feedback.

Skills

Analytical Skills

Communication Skills

Technical Troubleshooting

Customer Relationship Management

Understanding of Blockchain Technologies

Education

Bachelor's Degree in Computer Science or related field

Job description

Our mission is to bring web3 to a billion people, by providing builders with the tools they need to build exceptional onchain products. Alchemy is the only complete developer platform that offers the powerful APIs, SDKs, and tools necessary to build and scale onchain apps and rollups.

Our infrastructure powers 70% of the top web3 teams, 90%+ of web2 companies building in web3 and 100+ million end users. Our customers include top web3 brands like Polymarket, OpenSea, Circle, WorldCoin, as well as major global brands like Shopify and Adobe.

The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.

We're backed by the world's leading VCs and institutions, including: Lightspeed, Silver Lake, a16z, Coatue, Pantera, Addition, Stanford University, Coinbase, and Charles Schwab, among others.

The Role

Our Solutions Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap, working with all parts of the company to ensure our product continues to meet our customers' needs.

In a nutshell, this role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers. The majority of the time will be spent understanding customer needs, providing solutions and shaping feedback into product decisions.

Responsibilities:

• Provide hands-on technical support
• Understand customer needs and how to meet unique challenges and goals
• Seek product feedback and track usage/performance, driving our product roadmap
• Be the voice of the customers
• Build and maintain ongoing relationships with complex stakeholders, both internally and externally
• Partner with internal teams to drive long-term solutions / product development decisions
• Work in a quickly changing environment
• Drive referrals from our customers

What We're Looking For:

• 1+ years of experience in a software development role
• Strong analytical skills
• Ability to understand and troubleshoot complex technical issues
• Strong communication skills with internal and external stakeholders
• Excellent people skills to monitor and measure customer performance
• Experience working with startups
• Passion for blockchain technologies and Web3
• A hustler mentality, founding a company or building side projects is a plus

More on the Role:

Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.

The base salary range for this position is estimated to be between $120,000 - $200,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.