Solutions Engineer

Auctane; Philadelphia (Philadelphia County); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Solutions Engineer to work closely with clients in the eastern U.S. This role involves identifying client needs, developing customized solutions, and collaborating with sales teams. Ideal candidates will have a strong background in logistics and technical sales, with a focus on the shipping industry. The position offers competitive compensation and a flexible work environment.

Benefits

Flexible time off policy

12 paid holidays

401k matching

Annual merit reviews

Health, dental, vision plans

Mental health support

Gym discounts

Education reimbursement

Employee referral program

Inclusive work environment

Qualifications

• 3+ years of technical selling experience.
• 3+ years of shipping/eCommerce industry experience.

Responsibilities

• Serve as primary sales contact during pre-sale engagement.
• Develop logistical and technical solutions for clients.
• Deliver tailored product demonstrations.

Skills

Persuasion

Teamwork

Communication

Analytical

Education

Bachelor's Degree

Tools

Excel

Google Sheets

Job description

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About Us

At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to mail and ship billions of items annually, worth over $200 billion, globally.

Our Values

Win as One. Delight Customers. Deliver Great Outcomes.

About The Role

A Solutions Engineer at Auctane is an experienced operational and technical sales professional who works with clients on-site to identify needs and develop customized business solutions using Auctane's products and services, with a strong understanding of the small parcel shipping industry. They collaborate closely with the sales team to understand the client's business, logistics, and IT environment, designing and presenting solutions that meet those needs. They also play a key role in pre-sales and implementation, providing operational and technical support and answering client queries.

Solutions Engineers are vital for the success of logistics and technology companies. They serve as the bridge between sales and product teams, ensuring clients have the best experience with the company's offerings. They are experts in solutions tied directly to Auctane's products and services, as well as those of partners, understanding their monetization impact.

Sales Perks

• Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• Exciting Annual Global Revenue Kick Off Week at HQ in Austin, TX
• Competitive Compensation Packages

Location

This is a remote position in the eastern U.S. region. Ideal candidates are located in Philadelphia, PA, Arlington, VA metro area, D.C., or Baltimore, MD.

Base salary for PA, DC, MD, VA applicants: $100K + 25% variable commission.

Travel Requirements

Up to 75% travel in the field.

Responsibilities

1. Serve as the primary logistics, operational, and technical sales contact during pre-sale engagement and implementation.
2. Develop logistical, operational, and technical solutions for internal and client needs.
3. Leverage the "ShipMatch" process to match clients to suitable technology and carriers.
4. Build and deliver customized analyses and proposals to accelerate client adoption of Auctane solutions.
5. Demonstrate mastery of Auctane and partner technology solutions.
6. Articulate key value propositions clearly in writing and verbally.
7. Deliver tailored product demonstrations.
8. Analyze and present shipping data to meet client needs.
9. Maintain deep understanding of carrier and technology solutions.
10. Collaborate with Product and Engineering teams on platform updates.
11. Document successes and challenges related to Auctane products.

Qualifications

• Bachelor's Degree or equivalent work experience (preferred).
• 3+ years of technical selling experience (preferred).
• 3+ years of shipping/eCommerce industry experience (preferred).
• API and application development skills (preferred).
• Proficiency in Excel/Google Sheets (preferred).

Desired Skills

• Persuasion and motivation skills.
• Strong teamwork and communication skills.
• Deep understanding of ecommerce fulfillment and value propositions.
• Analytical skills for market and competitive analysis.
• Ability to write market requirement documents.
• Technical understanding of platforms and software development lifecycle.
• Ability to communicate system requirements and business value.
• Translate business needs into system or process requirements.

Benefits

• Flexible time off policy.
• 12 paid holidays.
• 401k matching.
• Annual merit reviews.
• Health, dental, vision plans.
• Mental health support (up to 8 free sessions).
• Gym discounts.
• Education reimbursement.
• Employee referral program.
• Inclusive work environment.
• Located in central Austin, Texas.

Additional Position Duties

• Sitting for prolonged periods.
• Using wrists and hands for extended periods.
• Walking short distances.
• Standing briefly.
• Speaking and conversing.
• Lifting up to 25 lbs.

Equal Opportunity Employer

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