SOLUTIONS ENGINEER

SKY VC; Orlando (FL); Hybrid; USD 49,000 - 65,000; Full time

Job summary

ThreatLocker, a global cybersecurity leader headquartered in Orlando, Florida, is seeking a Solutions Engineer to support the sales lifecycle and guide technical discussions with clients. The role focuses on demonstrations, technical specifications, and collaborative problem solving across teams.

You will create training webinars, participate in conferences, and help ensure a seamless customer experience by identifying gaps and driving effective solutions.

Qualifications

• Minimum of five years of professional experience in IT solutions.
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

Responsibilities

• Support Sales in lead and product demonstration calls
• Provide technical support to clients through audit reviews (post-sales)
• Act as a technical expert with detailed solution specs including time and scope
• Assist other engineers by creating practical demos of proposed solutions
• Analyze current technologies to identify gaps in processes and cycles
• Document and monitor requirements for proposed updates affecting customer experience
• Collaborate with Sales to monitor progress and implementation of initiatives
• Anticipate project challenges and proactively manage them
• Create and deploy product training webinars
• Attend conferences and trade shows as a brand ambassador and presenter

Skills

IT solutions

Cybersecurity

Security best practices

Business analysis

Sales cycle

Communication skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SOLUTIONS ENGINEER

Full Time Dubai, Dubayy - Dubai, AE

COMPANY OVERVIEW

ThreatLocker® is a global cybersecurity leader that stops cyberattacks before they happen. The company’s Zero Trust Platform prevents breaches from both known and unknown threats by allowing only explicitly trusted software and activity across endpoints, networks, and cloud systems. Built to deploy quickly and scale across complex environments, the platform reduces operational overhead while keeping business running uninterrupted. Headquartered in Orlando, Florida, with offices in Dublin, Dubai, and Brisbane, ThreatLocker protects over 70,000 organizations worldwide.

POSITION OVERVIEW

ThreatLocker’s Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker’s product lifecycle.

Solutions Engineers are responsible for, but not limited to:

• Supporting Sales department in lead and product demonstration calls
• Managing post-sales cycle to providing technical support to client through audit reviews
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside sales teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges
• Create and deploy product training webinars
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

REQUIRED QUALIFICATIONS

• Minimum of five years of professional experience in IT solutions
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• May require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.

A background check and drug/substance screening are required after a conditional offer. Employment will proceed only upon receiving clear results from both.

ThreatLocker also conducts randomized drug and substance testing approximately every 60 days, in line with the same screening standards.