Solutions Engineer

Eleven Software; Northern (KY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) plan

Paid holidays

Company-wide year-end holiday break

Balanced Time Off (BTO)

Job summary

Eleven Software is seeking a Solutions Engineer to act as the technical authority for deploying our Wi‑Fi and network management platforms at scale. You will partner with Implementation Managers and customers to enable and support LSPs throughout the deployment lifecycle.

You’ll build partner capability, drive deployment standards, and improve outcomes through automation, playbooks, and best practices. This is a remote role based in the United States with some travel.

Qualifications

• 5+ years of enterprise networking, implementation or technical consulting experience.
• Experience supporting MSPs, customer service providers, or systems integrators.
• Strong knowledge of Ethernet, TCP/IP, VLANs, routing, switching, Wi‑Fi, RADIUS, 802.1X and firewall technologies.
• Experience with Cisco, Aruba, Ruckus, Juniper, Fortinet, Meraki, or equivalent platforms.
• Excellent troubleshooting, documentation, presentation, and customer communication skills.
• Ability to manage multiple concurrent implementation activities and partner engagements.
• Candidate must be based in the United States and comfortable working remote.
• Flexible with schedules to accommodate meetings across time zones (EMEA, US, global).
• Ability to travel internationally and to client sites if needed.

Responsibilities

• Act as the primary technical advisor to LSPs during deployments.
• Provide remote implementation guidance and technical oversight.
• Assist LSPs with complex deployments and technical escalations, validating routing, VLANs, wireless controller configuration, authentication, firewall and connectivity requirements.
• Serve as the technical lead for concurrent engagements with enterprise customers.
• Establish credibility with the customer’s IT/network team as the trusted technical counterpart.
• Develop and document reusable implementation playbooks, standards and validation procedures.
• Standardize deployment methodologies across LSPs.
• Identify recurring issues and drive automation opportunities.
• Contribute to deployment forecasting and capacity planning.
• Create and maintain technical documentation and best practices.
• Build strong relationships with LSP engineering teams and mentor partners.

Skills

Enterprise networking

Technical consulting

Remote work

Customer communication

Troubleshooting

Education

Bachelor's degree

Tools

Cisco

Aruba

Ruckus

Juniper

Fortinet

Meraki

Job description

We Move Fast, Think on Our Feet, and Have Fun Doing It!

At Eleven, we thrive on solving complex challenges and pushing boundaries. We work at a rapid pace, embracing change, and staying laser-focused on delivering exceptional value to our customers.

We’relooking for visionary problem-solvers who excel in dynamic environments, embrace AI tools in streamlining work processes, adapt quickly, and drive innovation. If you lovethinking outside the box, collaborating with top-tier talent, and having fun while making an impact—let’stalk!

POSITION PURPOSE

As a Solutions Engineer, you will serve as the technical authority to help successfully deploy Eleven’s Wi‑Fi and network management platforms at scale, partnering with Implementation Managers, Customer Success Managers, Engineering, Local Service Providers (LSPs), and delivery partners. Your primary responsibility is to enable and support LSPs throughout the implementation lifecycle by providing technical guidance, deployment expertise, design validation, troubleshooting, and operational best practices. Rather than deliver every implementation directly, you will build partner capability, drive consistent deployment standards, and ensure high-quality customer outcomes through scalable enablement, automation, and continuous improvement.

REPORTING RELATIONSHIPS

This role willreportto the VP ofImplementation andhas no direct reports.

ESSENTIAL JOB FUNCTIONS

PartnerEnablement&ImplementationSupport

• Act as the primary technical advisor to LSPs throughout customer deployments.
• Provide remote implementation guidance and technical oversight.
• Assist LSPs with complex implementations and technical escalations,validatingrouting, VLANs, wireless controller configuration, authentication,firewalland connectivity requirements.

Customer Engagement & Stakeholder Management

• Serve as the technical lead for several concurrent engagements with current and prospective enterprise customers.
• Establish credibility with the customer’s IT/network team on assigned accounts, becoming the trusted technical counterpart for all deployment-related topics.

Implementation Standards, Automation & Quality

• Develop and document reusableimplementationplaybooks, standards, and validation procedures.
• Standardize deployment methodologies across LSPs.
• Identify recurring issues and drive automation opportunities.
• Contribute to deployment forecasting and capacity planning.
• Create and maintain technical documentation and best practices.

Develop and document reusableimplementationplaybooks, standards, and validation procedures.

Partner Success & Technical Leadership

• Build trusted relationships with LSP engineering teams.
• Deliver technical workshops,onboardingand certification.
• Mentor partner engineers on Stella deployment methodologies.
• Measure partner capability and recommend continuous improvements.

Cross-Functional Collaboration

• Provide structured implementation feedback to Product and Engineering.
• Assist Implementation and Customer Success teams with technical planning and customer escalations.
• Evaluate new deployment tools and technologies.

WORKING CONDITIONS

This roleoperatesprimarily in a remote office environment with approximately 10% travel to partner locations, customersitesand internal meetings asrequired.

PHYSICAL DEMANDS

Remains in a stationary position for extended periods of time. This role routinely uses standard office equipment such as computers, cell phones, computer mouse and computer monitor. For remote office setup; places, moves, installs, replaces and hooks up technology equipment that may weigh up to 20 pounds. Communicates complex information effectively to clients and co-workers via telephone, video, or email.

This position requires travel to company and client sites 10% amount of time per year. Travel will be by plane, rental car or own car, depending on the distance of the location traveling to.

REQUIREMENTS

Must Have:

• 5+ years of enterprise networking,implementationor technical consulting experience.
• Experience supporting managed service providers, customer serviceproviders,orsystemsintegrators.
• Strong knowledge of Ethernet, TCP/IP, VLANs, routing, switching, Wi‑Fi, RADIUS, 802.1X andfirewalltechnologies.
• Experience with Cisco, Aruba, Ruckus, Juniper, Fortinet,Meraki,or equivalent platforms.
• Excellent troubleshooting, documentation,presentation,and customer communication skills.
• Ability to manage multiple concurrent implementation activities and partner engagements.
• Candidate must be based in the United States and comfortable working remote.
• Have flexibility with schedule toaccommodatemeetings ofcustomersin EMEA andothertime zones across the US and globe.
• Ability to travel internationally. Either have a currentactivepassport or be able to get one within the first2months of employment.
• Ability to drive to the client’ssiteif needed.

Strongly Preferred:

• Hospitality, managedservices,or telecommunications experience.
• Experience developing technical standards,playbooks,and partner certification programs.
• SD-WAN, cloud-managednetworking,and network automation.
• AI-assisted deployment, operationaltooling,and process automation.
• Experience enabling technical partners at scale.
• Located in the Eastern time zone
• Bachelor's degree in related field

Candidates for this role, must be based in the United States and legally eligible to work for any US employer.Eleven is not able to sponsor candidates at this time.This role will be open for applications September 2, 2026 to October 1, 2026.

Eleven is a remote work employer and offers a comprehensive compensation and benefits package. Our benefits include medical, dental, and vision coverage; a 401(k) plan; and an attractive paid time off policy with no fixed number of vacation days — take what you need, when you need it.Balanced Time Off (BTO)does notaccrueand is not paid out upon separation. Employees also receive 11 paid holidays, and Eleven closes for a company-wide end-of-year holiday break that all employees enjoy together — check with your People team for specific dates each year.

The base salary range for this job in all geographic locations in the United States is $115,000 -$125,000 USD.Individual salaries within those ranges aredeterminedthrough a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.

Equal Employment Opportunity Statement

Eleven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Reasonable Accommodations are available upon request for candidates with disabilities participating in any stage of the application, interviewing, or hiring process, as well as to perform essential job functions, please direct your inquiries to [e-mail].