Account Manager

Carbon Arc; New York (NY); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Fully paid healthcare benefits

401(k) plan with employer contributions

Generous parental leave policies

Challenging problems to tackle

Supportive work culture

Collaborative, entrepreneuriallyDriven

Job summary

A dynamic tech company in New York is seeking an Account Manager to own client relationships post-sale and ensure successful platform adoption. The ideal candidate will enjoy building long-term client relationships, act as a trusted advisor, and work closely with internal teams to meet client needs. You will guide clients through onboarding, identify upsell opportunities, and advocate for clients internally. This role offers remote work options and a supportive team environment, focusing on integrity and transparency.

Qualifications

• Experience in account management or client success roles.
• Ability to engage with both technical and non-technical stakeholders.
• Strong organizational skills to manage multiple accounts.

Responsibilities

• Guide clients through onboarding and implementation.
• Monitor account health and conduct regular client check-ins.
• Build relationships to identify upsell opportunities.
• Conduct quarterly business reviews and collect feedback.
• Identify upsell opportunities and advocate for client needs.

Skills

Relationship building

Organizational skills

Client advocacy

Verbal communication

Problem-solving

Tools

CRM software

Account management systems

Job description

The Account Manager is responsible for owning client relationships post-sale and ensuring customers successfully adopt, engage with, and derive value from Carbon Arc's platform and data assets. This role sits at the intersection of client advocacy, product understanding, and operational execution.

You will guide clients through onboarding and ongoing engagement, act as a trusted advisor to key stakeholders, and partner closely with internal teams to ensure client needs are met. This role is ideal for someone who enjoys building long‑term relationships, solving problems collaboratively, and helping shape scalable client success processes in a growing company.

What You'll Do

• Client Onboarding & Implementation
• • Guide clients through the onboarding journey, ensuring a smooth transition from sales to service
• • Partner with internal teams—including Product, Engineering, Insights, and Research & Intelligence—to configure and deliver solutions aligned to client needs
• • Develop onboarding documentation, training materials, and enablement resources to support successful adoption
• Account Management
• • Serve as the primary point of contact and trusted advisor for a portfolio of client accounts
• • Monitor account health, usage patterns, and engagement metrics to proactively identify risks and opportunities
• • Conduct regular client check‑ins, quarterly business reviews (QBRs), and feedback sessions
• Client Advocacy & Retention
• • Build strong relationships with client stakeholders to understand their goals, workflows, and challenges
• • Identify upsell and cross‑sell opportunities and collaborate with Sales to expand account value
• • Act as the voice of the client internally, advocating for feature requests, workflow improvements, and prioritization
• Process Optimization
• • Help refine and scale account management and client success processes as the company grows
• • Contribute to improvements in CRM tools and account management systems to support operational efficiency

What You'll Bring

• • Experience in account management, client success, consulting, or a related customer‑facing role
• • Strong relationship‑building skills with the ability to engage both technical and non‑technical stakeholders
• • Comfort working cross‑functionally to coordinate solutions and resolve client issues
• • Strong organizational skills with the ability to manage multiple accounts and priorities
• • Clear written and verbal communication skills, including leading client meetings and presentations
• • A proactive, solutions‑oriented mindset with a focus on client outcomes

Nice to Have

• • Experience working with data platforms, analytics tools, or enterprise SaaS products
• • Familiarity with usage‑based or consumption‑based pricing models
• • Experience conducting QBRs or managing complex stakeholder environments
• • Prior experience in high‑growth or startup environments

What We Offer

• • Fully paid healthcare benefits (Medical, Dental, Vision)
• • Remote work options
• • 401(k) plan with employer contributions
• • Paid time off
• • Generous parental and family leave policies
• • Challenging problems to tackle with a supportive, entrepreneurially driven team
• • A strong work culture centered on integrity, excellence, truth, trust, and transparency

Location

Carbon Arc is headquartered in New York City and operates as a remote‑first company. Team members are expected to travel for in‑person onsite gatherings at least one week per quarter to collaborate, plan, and connect as a team.

Disclaimer

Note to Recruiters and Placement Agencies: Carbon Arc does not accept unsolicited resumes from recruiters or placement agencies. Any resume submitted without a prior written agreement will be deemed the property of Carbon Arc, and no fee will be paid in the event of a hire.

Equal Opportunity Employer

Carbon Arc is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local law.

Accommodations

Carbon Arc is committed to providing reasonable accommodations throughout the hiring process for qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please contact us at [e-mail].

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