Solutions Engineer

S-Docs Inc.; Michigan; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading cloud-based software company is seeking a Solutions Engineer to enhance the customer experience through product demonstrations and technical support. The role demands strong collaboration with sales and implementation teams, requiring significant technical expertise and excellent communication skills. Ideal candidates should have extensive experience in Salesforce and document automation solutions.

Qualifications

• 6-8+ years of experience as a Solutions Engineer.
• 5+ years of experience working with Salesforce, ideally in a client-facing technical role.

Responsibilities

• Deliver customized product demos and proof-of-concepts to prospective customers.
• Lead discovery discussions to evaluate fit-gap analysis for S-Docs product.
• Collaborate with various teams to design scalable customer-centric solutions.

Skills

Technical fluency

Strong communication skills

Customer-facing experience

Education

Bachelor's degree

Master's degree

Job description

S-Docs is seeking a Solutions Engineer to join our Sales Team within our Revenue Operations division,
focused on delivering exceptional product demos and technical support throughout the pre-sales process.
This role plays a critical part in elevating the customer experience and aligning internal teams during the
early stages of the customer journey.

The Solutions Engineer will collaborate closely with Sales, Customer Success, and Professional Services
to ensure a seamless customer transition from first demo to successful implementation. This role requires
both technical fluency and strong communication skills to translate customer needs into tailored, scalable
solutions.

Key Job responsibilities:

• Deliver engaging, customized product demos and proof-of-concepts (POCs) to prospective
  customers that clearly articulate business value
• Lead discovery and scoping discussions with prospects to learn their business process and use
  cases to evaluate a fit-gap analysis of the S-Docs product for the customer/prospect scenarios
• Act as the technical point of contact during the sales process, addressing requirements and
  handling objections
• Partner with Sales, Customer Success, Professional Services, and Product Management to design
  scalable, customer-centric solutions
• Support RFP responses and technical proposal development
• Contribute to onboarding by supporting a clean handoff and ensuring alignment between pre- and
  post-sale stages
• Partner with the Product and Engineering teams to relay customer feedback and help prioritize
  features and enhancements
• Participate in internal product enablement and training initiatives
• Lead Product Training and enablement sessions for customers/prospects and implementation
  partners
• Stay current on the S-Docs product roadmap, Salesforce ecosystem changes, competitive
  landscape, and industry best practices
• Work with Marketing to ensure technical elements of our documentation and LMS highlight the
  benefits of our product
  
  
  

An ideal candidate for this position would have the following skills:

This role is highly customer facing and will require travel to be at conferences, customer
meetings/workshops. Estimated travel up to 25%.

Experience :

• 6-8+ years of experience as a Solutions Engineer
• 5+ years of experience working with Salesforce (SFDC), ideally in a client-facing technical role
  
  

Education:

• Bachelor's degree is required. Masters degree is preferred.
  
  

S-Docs Company Specific Information

Location of the Role:

Remote working situation in proximity to Ann Arbor, Michigan. A fully remote working situation outside
Ann Arbor will be considered for the right candidate.

About the Company:

S-Docs is a leading cloud-based software-as-a-service (SaaS) document automation product built for the
Salesforce and HubSpot platforms. Since our establishment in 2010, we have been providing innovative
document creation and e-signature solutions to a diverse range of businesses, from international Fortune
50 companies to startups. Our mission is to simplify document workflow automation to increase
productivity, enhance the customer experience, and accelerate business success.

Interested in this position? Send your resume along with this position's title to [e-mail] .