Solutions Engineer

Koch; Dallas (TX); Remote; USD 110,000 - 125,000; Full time

Job summary

Koch is seeking a Solutions Engineer for Masen, an industrial IoT services startup. The role involves partnering with clients to enhance their experience with Masen services and requires strong communication skills and knowledge of industrial processes.

Benefits

Medical and dental coverage

Paid vacation and time off

Educational assistance

Life insurance

Qualifications

• Strong client focus mindset.
• Excellent communication skills (verbal and written).
• Experience in the industrial/manufacturing sector preferred.

Responsibilities

• Engage with clients to understand their data challenges.
• Provide ongoing support after project installations.
• Assess client needs and provide technology solutions.

Skills

Client focus

Communication skills

Knowledge of industrial processes

Job description

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Your Job

Masen, a Koch owned and operated industrial IoT services startup, is seeking a Solutions Engineer to join our growing team. The Solutions Engineer will be responsible for partnering with clients and ensuring that they get the full value from Masen services and products. In this role, you will engage with clients to fully understand their data challenges, work with the Masen team to design and curate solutions to solve client problems and will provide the clients with ongoing support after project installs.

Your Job

Masen, a Koch owned and operated industrial IoT services startup, is seeking a Solutions Engineer to join our growing team. The Solutions Engineer will be responsible for partnering with clients and ensuring that they get the full value from Masen services and products. In this role, you will engage with clients to fully understand their data challenges, work with the Masen team to design and curate solutions to solve client problems and will provide the clients with ongoing support after project installs.

The location is open to remote candidates in any U.S. location. This position requires travel of approximately 30%-40% to industrial sites and partner / vendor locations across the U.S. For this role, we anticipate paying $110,000 - $125,000 per year.

Our Team

Masen, a Koch owned and operated IoT services startup, helps industrial operators implement and manage automated data collection infrastructure so they can focus on higher value-added tasks. Masen utilizes connected devices (IOT), various communication protocols, support and maintenance services to generate insights from the most challenging industrial monitoring use-cases. This enables our customers to create competitive advantage and maximize operational efficiency through data driven decisions.

As part of a new, fast growing, and rapidly evolving company, you will have the unique opportunity to help shape and define Masen from the ground up. And, unlike most startups, Masen has access to some of the best talent and customer insights being embedded in Koch Industries, one of the most stable and respected privately owned companies in the world.

What You Will Do

• Support on-site pre-sales assessments
• Build and maintain relationships with clients and provide regular communications and updates.
• Assess client needs and provide recommendations and options to utilize technology solutions to solve client problems
• Solicit client feedback and identify areas of improvement
• Help clients fully integrate Masen products and services into their operations
• Provide direction and guidance to the Masen Team based on client feedback so that products and services are developed and delivered with a great experience and results in the desired outcome
• Provide clients with training and onboarding services
• Ensure excellent service/support is provided and that issues are quickly resolved
• Identify and develop key metrics for internal reporting and continuous improvement of Masen’s services and products
  
  
  

Who You Are (Basic Qualifications)

• Must have strong client focus mindset and have excellent communication (verbal and written) skills
• Experience working with clients or direct working experience in the industrial/manufacturing sector
• Knowledge of industrial/manufacturing processes and data systems
• Must be willing and able to travel to industrial sites across the U.S.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
  
  
  

What Will Put You Ahead

• Prior IOT solutions engineering experience in the industrial sector.
• Prior sales support experience
• Experience implementing industrial data systems or monitoring devices
• Experience working with industrial environmental processes and data systems
• Prior experience with monitoring system deployments and providing post-deployment support
  
  
  

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Koch Inc. creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs 120,000+ employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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