Solutions Engineer

Wayfair; Honolulu (HI); On-site; USD 90,000 - 130,000; Full time

Job summary

Luminator Technology Group is seeking a full-time Solutions Engineer to bridge sales and engineering. You will work with customers, the sales team, and product management to understand requirements, design technical solutions, and ensure successful implementation and customer satisfaction.

Responsibilities include delivering product demonstrations, representing the product at events, responding to RFIs/RFPs, and translating customer feedback into actionable product requirements.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Computer Science, or a related field (advanced degree preferred).
• At least 3 years of experience as a Solutions Engineer, Technical Sales, or similar role with proven success in hardware/software demonstrations.
• Knowledge of marketing strategy, product demonstration, sales techniques, and sales control systems.
• Knowledge of business/management principles for strategic planning, resource allocation, leadership, and production methods.
• Experience with agile development methodologies and project management tools.

Responsibilities

• Develop and deliver product demonstrations, articulating technology specifics and aligning the product with customer needs.
• Represent the product to customers at conferences and field events.
• Respond to RFIs/RFPs with functional and technical details.
• Translate customer voice into product requirements for development.
• Identify and resolve technical issues for assigned accounts to ensure customer satisfaction throughout the sales cycle.
• Collaborate with sales to understand customer requirements and provide sales support.
• Confer with customers and product management to assess equipment needs and system requirements.
• Plan and modify products with Product Management to meet customer needs.
• Provide deployment methodologies or architectures and create system designs to meet requirements.
• Assist with live and web demonstrations and deliver technical presentations.

Skills

Analytical skills

Communication

Presentation skills

Agile methodologies

Strategic thinking

Team collaboration

Education

Bachelor’s degree in Mechanical Engineering, Computer Science, or related field

Job description

Luminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. We deliver a universal portfolio of hardware and software solutions through well‑known regional organizations and serve customers in more than 85 countries.

The Sales Operations team is seeking a full‑time Solutions Engineer to bridge the gap between sales and engineering. You will work closely with customers, the sales team, and product management to understand requirements, design technical solutions, and ensure successful implementation and customer satisfaction.

ESSENTIAL FUNCTIONS

• Develop and deliver product demonstrations, clearly articulating technology specifics and aligning the product with customer needs.
• Represent the product to customers at conferences and field events.
• Respond to functional and technical elements of RFIs/RFPs.
• Convey the voice of the customer into product requirements for development.
• Identify and lead the resolution of technical issues for assigned accounts to ensure complete customer satisfaction throughout all stages of the sales cycle.
• Collaborate with the sales team to understand customer requirements and provide sales support.
• Confer with customers and product management to assess equipment needs and determine system requirements.
• Work with Product Management to plan and modify products to meet customer needs.
• Provide recommended deployment methodologies or architectures.
• Create system designs to meet technical requirements of customers.
• Assist with live and web demonstrations.
• Prepare and deliver technical presentations that explain products or services.
• Support the field team on mini‑fleet/demo installations.
• Support field and customer support in solving problems with installed equipment.
• Facilitate knowledge transfer to field support and other departments for implementation including client needs and expectations.
• Work with field support and sales to ensure ongoing satisfaction and realization of the benefits articulated during the sales cycle.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in Mechanical Engineering, Computer Science, or a related field (advanced degree preferred).
• At least 3 years of experience as a Solutions Engineer, Technical Sales, or a similar role, with proven success in using, presenting, and demonstrating hardware and/or software in a sales pursuit.
• Knowledge of marketing strategy, product demonstration, sales techniques, and sales control systems.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and production methods.
• Knowledge of customer and personal services, including customer needs assessment and quality standards for services.
• Practical application of engineering science and technology, including design and production of goods and services.
• Strong analytical and problem‑solving skills, with the ability to troubleshoot complex issues and implement effective solutions.
• Excellent communication, collaboration, and presentation skills.
• Ability to use logic and reasoning to evaluate alternatives and choose the most appropriate action.
• Ability to develop and evaluate options, implement solutions, and manage costs and benefits.
• Experience with agile development methodologies and project management tools.
• Strategic mindset with a passion for staying current with industry trends and technologies.

ADDITIONAL PRIORITIES

• Initiative to recommend and implement improvements in infrastructure and processes.
• Goal‑oriented and able to prioritize consistently in a fast‑changing environment.
• Strong interpersonal skills and the ability to communicate clearly in both written and spoken forms.
• Experience presenting key data to senior management, board members, or external stakeholders.
• Ability to listen and understand information presented verbally.

LEGAL & EQUAL OPPORTUNITY STATEMENT

Luminator Technology Group provides a safe and drug‑free work environment. All eligibility requirements, including a negative drug screen during the pre‑employment process, are required for positions that involve working on or with federal contracts.

Luminator is an equal employment opportunity employer and prohibits discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.