Solutions Engineer

Digital Realty, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Digital Realty seeks a Solutions Engineer to serve as the technical partner to Sales, translating customer requirements into data center designs that address space, power, cooling, and operations. You will guide customers through tradeoffs, review layouts, and ensure feasibility within Digital Realty capabilities.

You will work directly with customers during site tours, technical presentations, requirements validation, and fit-out reviews, aligning designs with operational needs.

Qualifications

• Experience in pre-sales engineering, solutions engineering, or technical consulting.
• Strong working knowledge of data center electrical systems (generators, UPS, switchgear, grounding, distribution).
• Strong working knowledge of data center mechanical systems (chillers, CRAC/CRAH, airflow, liquid cooling).
• Ability to create or interpret data center layouts, ideally with AutoCAD or equivalent.
• Experience speaking with enterprise customers and translating technical requirements into feasible solutions.
• Understanding of connectivity basics: cross connects, carriers (Azure, AWS).
• Ability to travel up to 40% for tours, design sessions, and customer workshops.
• Excellent communication and technical storytelling skills.
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field preferred.

Responsibilities

• Partner with Sales during customer discovery sessions to understand capacity, power, cooling, and layout requirements.
• Design and propose data center fit outs including cage/cabinet layouts, electrical distribution, and cooling configurations.
• Use AutoCAD or similar tools to review or create customer layout concepts.
• Lead discussions on generators, UPS systems, switchgear, grounding, power density, and redundancy models.
• Translate cooling requirements into viable solutions involving chillers, CRAH/CRAC units, airflow design, hot/cold aisle separation, and emerging liquid cooling methods.
• Guide customers through the technical feasibility of their requested solutions.
• Support RFP/RFI technical responses, solution write-ups, capacity reviews, and infrastructure diagrams.
• Work with engineering, operations, and delivery teams to validate feasibility and timelines.
• Conduct customer tours and provide clear, confident explanations of technical infrastructure.
• Provide connectivity guidance on cross connects, carriers (AT&T, Verizon), cloud onramps (Azure, AWS), and service fabrics.
• Stay current on data center mechanical, electrical, and interconnection trends.

Skills

Pre-sales engineering

Solutions engineering

Technical consulting

Education

Bachelor’s degree in Electrical or Mechanical Engineering

Tools

AutoCAD

Job description

Title: Solution Engineer
Location: Dallas, Tx
Travel: 30% - 40%

Your Role

As a Solutions Engineer, you will serve as the primary technical partner to the Sales organization and the lead engineer responsible for developing accurate, customer ready data center fit out solutions. You will translate customer requirements into practical, technically sound data center designs that account for space, power, cooling, and operational constraints. This includes creating and reviewing layouts, evaluating feasibility, and guiding customers through the tradeoffs and decisions that shape their infrastructure footprint.

This role requires strong working knowledge of both electrical and mechanical data center systems—including generators, UPS systems, switchgear, chillers, CRAC/CRAH units, airflow design, and emerging liquid cooling methods—along with hand-on experience using layout or modeling tools such as AutoCAD. You do not need to be a deep-driving subject matter expert, but you must be able to confidently speak the customer’s language and translate technical concepts into clear, business-aligned recommendations.

You will work directly with customers throughout the engagement: conducting site tours, leading technical presentations, validating requirements, reviewing fit-outs design, and ensuring the proposed solution is fully aligned with Digital Realty’s capabilities and the customer’s operational needs. Connectivity (cross connects, carriers, cloud onramps) is huge plus.

What You’ll Do

• Partner with Sales during customer discovery sessions to understand capacity, power, cooling, and layout requirements
• Design and propose data center fit outs including cage/cabinet layouts, electrical distribution, and cooling configurations
• Use AutoCAD or similar tools to review or create customer layout concepts
• Lead discussions on generators, UPS systems, switchgear, grounding, power density, and redundancy models
• Translate cooling requirements into viable solutions involving chillers, CRAH/CRAC units, airflow design, hot/cold aisle separation, and emerging liquid cooling methods
• Guide customers through the technical feasibility of their requested solutions
• Support RFP/RFI technical responses, solution write-ups, capacity reviews, and infrastructure diagrams
• Work with engineering, operations, and delivery teams to validate feasibility and timelines
• Conduct customer tours and provide clear, confident explanations of technical infrastructure
• Provide connectivity guidance on cross connects, carriers (AT&T, Verizon), cloud onramps (Azure, AWS), and service fabrics
• Stay current on data center mechanical, electrical, and interconnection trends

What You’ll Bring

• Experience in pre-sales engineering, solutions engineering, or technical consulting
• Strong working knowledge of data center electrical systems (generators, UPS, switchgear, grounding, distribution)
• Strong working knowledge of mechanical systems (chillers, CRAC/CRAH, airflow, liquid cooling, thermal design)
• Ability to create or interpret data center layouts, ideally with AutoCAD or equivalent
• Experience speaking with enterprise customers and translating technical requirements into feasible solutions
• Understanding of connectivity basics: cross connects, carriers, cloud providers (Azure, AWS)
• Ability to travel up to 40% for tours, design sessions, and customer workshops
• Excellent communication and technical storytelling skills
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field preferred

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

Health and Safety

Safety isn’t just a priority here at Digital; it’s critical to everything we do. Safeguarding lives, protecting assets, and securing data aren’t just ideals — they’re essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and value

NOTES:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.