Solutions Consultant, Risk & Incident Management

Google Inc.; Chicago (IL); On-site; USD 114,000 - 163,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally.

Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.

Responsibilities

• Drive robust root cause analysis (RCA) routines for high/critical incidents and control failures.
• Manage end-to-end issue management lifecycle and map findings to controls in the GRC platform.
• Enforce policy adherence and manage escalation workflows with calibrated risk ratings.
• Lead ERM governance forums and track remediation plans to meet SLAs.
• Partner with Risk Solutions Engineering to convert control gaps into automated safeguards requirements.

Skills

Communication skills

Project management

Customer-facing experience

Education

Bachelor’s degree or equivalent practical experience

Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field

Job description

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally.

Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential