Solutions Consultant II

Davita Inc.; Portland (OR); Remote; USD 177,000 - 221,000; Full time

Job summary

A leading company in the software sector is seeking a Solutions Consultant who will leverage technical and customer engagement skills to drive value for clients. This role involves collaboration with sales teams and direct interaction with Enterprise customers to enhance user experience with their Digital Intelligence Platform. Candidates must possess robust pre-sales experience and exhibit strong problem-solving capabilities, making this position a rewarding opportunity in a vibrant work environment.

Benefits

Healthcare benefits

401(k) plan and match

Paid time off

Employee stock purchase plan

Qualifications

• 3+ years of pre-sales experience in the software industry required.
• Experience with complex customer interactions essential.
• Familiarity with performance monitoring tools and various development languages preferred.

Responsibilities

• Partner with Sales for opportunity qualification and presentations.
• Lead adoption and optimization of New Relic's products.
• Identify revenue opportunities through upselling and renewals.

Skills

Customer-facing abilities

Technical problem-solving

Relationship building

Desire to learn new technologies

Education

Bachelor's degree in Engineering/Computer Science or equivalent

Job description

Your opportunity

As a Solutions Consultant at New Relic, you can optimize your blend of technical knowledge, customer-facing abilities, and teamwork skills in a rewarding role! Working directly with Enterprise customers, you will partner multi-functionally across the go-to-market organization and sales team to show the value of our Digital Intelligence Platform to prospects and potential customers. You will nurture New Relic's strategic direction and vision, as well as promote and support new product directions on behalf of your customers.

You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this with outstanding relationship-building skills, experience solving technical problems in real-time, and ultimately be a trusted advisor and solution architect!

What you'll do

• Partner with the Enterprise Sales team on opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a presales capacity.


• Lead all aspects of the adoption, optimization, and integration of New Relic's products within customers' business infrastructure throughout customer lifecycle


• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
  Vocal advocate for customer point of view: present support for new product features & provide customer feedback to New Relic product management and engineering groups


• Maintain a deep understanding of the customer's business goals as well as their technical environment
  As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

This role requires

• 3+ years of pre-sales experience within the software industry


• 3+ years of demonstrated pre-sales experience working with complex customer


• Strong technical background and sales/customer orientation


• A desire to learn new technologies


• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)


• Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js


• Fluent in English

Bonus Points If You Have

• Familiarity with SAP and OTEL


• Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD


• Background in mobile device platforms & architectures (IOS & Android)


• Bachelor's degree in Engineering/Computer Science or equivalent desirable

Please note that visa sponsorship is not available for this position.

#LI-MM1#LI-Remote

The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, a discounted employee stock purchase plan, and other competitive benefits designed to improve the lives of our employees.

Estimated On-Target Earnings Range

$177,000—$221,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice athttps://newrelic.com/termsandconditions/applicant-privacy-policy