Solutions Consultant

Writing.io; Scottsdale (AZ); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Health plans

Life, disability insurance

Flexible time off

401(k) with company match

Wellness programs

Career development

Job summary

Nextiva, headquartered in Scottsdale, Arizona, is hiring a Solutions Consultant to lead technical discovery and deliver compelling product demonstrations for enterprise customers. You will coordinate cross-functional resources and act as the technical voice throughout the sales cycle.

The role requires 3–6 years in pre-sales or technical consulting, knowledge of UCaaS/CCaaS/CRM/SIP/VOIP/AI, and the ability to present to both technical and business stakeholders.

Qualifications

• 3–6 years in a pre-sales, sales engineering, or technical consulting role.
• Understanding of UCaaS, CCaaS, CRM, SIP, VOIP, AI, APIs, and Automation Services.
• Ability to present confidently to technical and business stakeholders.
• Familiarity with Nextiva’s competitive landscape (e.g., RingCentral, Five9, Genesys, Zoom).
• Use AI to enhance personal workflows, automate repetitive tasks, and share best practices.
• Demonstrated ability to learn quickly and adapt to new technology.
• Bonus: knowledge in Data Security & Privacy (HIPAA, PCI, GDPR).
• Bonus: knowledge in Spanish or French.
• Bonus: Lucidchart, Google Dialogflow, Teams, WhatsApp, Google G-Suite.
• Travel: up to 20%.

Responsibilities

• Lead business and technical discovery to uncover customer requirements and success criteria.
• Design and deliver tailored product demonstrations.
• Foster relationships with partners to enhance solution offerings.
• Own proof-of-concept (POC) engagements, including scoping and success criteria.
• Respond to RFPs/RFIs and security questionnaires.
• Partner with Account Executive on account strategy and deal planning.
• Act as the technical voice of the customer back to Product and Engineering.
• Handle objections on architecture, security, and integrations.
• Stay up to date on new technologies and industry trends.

Skills

Pre-sales experience

UCaaS

CCaaS

CRM

SIP / VOIP

AI

APIs

Automation

Stakeholder presentation

Competitive landscape knowledge

Spanish or French (bonus)

Lucidchart

Dialogflow

Teams

Google G-Suite

Travel readiness

Tools

Workato

Redox

Job description

Mid Hybrid Posted 3 days ago RemoteFirstJobs Product

AI summary:Leads technical discovery and product demonstrations for enterprise customers while coordinating sales resources and serving as the technical voice during the sales cycle.

Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

TheSolutions Consultantwill focus on the technical sales of Nextiva’s solutions. This role serves as a key technical resource, requiring a deep understanding of Nextiva’s product offerings and their applications. The consultant will act as the technical lead throughout the sales process and will coordinate additional sales resources, including Product Subject Matter Experts, Account Management, Project Management, and Professional Services.

Responsibilities

• Leadbusiness andtechnical discovery to uncover customer requirements, pain points, and success criteria
• Design and deliver tailored product demonstrations
• Foster relationship with third-party vendors and partners to enhance solution offerings
• Own proof-of-concept (POC) engagements, including scoping and success criteria
• Respond to RFPs/RFIs and security questionnaires
• Partner with AccountExecutiveon account strategy and deal planning
• Act as the technical voice of the customer back to Product and Engineering
• Handle basic objection handling on architecture, security, and integrations
• Stay up to date on new technologies, industry trends, security & compliance, business needs

Cross-Functional Collaboration

• Must be a compelling, passionate, and enthusiastic speaker
• Provide feedback to Product and Engineering based on customer feedback, competitor, and partner insights
• Help standardize demo best practices, documentation, and reusable assets
• Contribute to internal enablement by training sales teams on how to position and leverage demos effectively
• Work closely with the Services Delivery team to communicate and coordinate customer requirements and roadmaps

Requirements

• 3–6years in a pre-sales, sales engineering, or technical consulting role
• Preferred understanding of knowledge intechnical areassuch as (UCaaS, CCaaS, CRM,SIP, VOIP, AI,APIs, Automation Services) and common integration patterns(Workato, Redox..)
• Ability to present confidently to technical and business stakeholders
• Familiarity with Nextiva’s competitive landscape (e.g., RingCentral, Five9, Genesys, Zoom)
• Use AI to enhance personal workflows, leverages multiple AI tools based on their strengths, identifies repetitive tasks for automation, and shares best practices to drive team growth
• Demonstrated ability to learn quickly,developnewprocesses,and adapt to new technology
• Bonus would be knowledge in areas such as Data Security & Privacy (HIPAA, PCI, GDPR)
• Bonus knowledge in Spanish or French
• Bonus knowledge in Lucidchart, Google Dialogflow, Teams, WhatsApp, Google G-Suite
• Travel: up to 20%

Core Competencies

• Driving Results
• Critical Thinker

Nextiva DNA(Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,forward-thinkingindividuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, andcarefor customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Health:Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance:Life, disability, and supplemental indemnity plans
• Work-Life Balance:Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security:401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness:Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth:Access to ongoing learning and development opportunities and career advancement

At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.