Solution Consultant

Nextiva; Detroit (MI); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible Time Off (PTO)

Paid Sick Time

Holiday pay

Career development opportunities

Job summary

Nextiva is seeking a Solutions Consultant to lead the technical sales of our platform, acting as the technical lead throughout the sales process and coordinating with Product, Engineering, and Service teams.

You will design tailored product demonstrations, own POC engagements, and respond to RFPs/RFIs while collaborating with Account Executives on strategy and deal planning. This role requires ongoing learning of new tech and secure, compliant solutions.

Qualifications

• 3–6 years in a pre-sales, sales engineering, or technical consulting role.
• Knowledge in UCaaS/CCaaS/CRM, SIP/VOIP, AI, APIs, Automation; integration patterns like Workato/Redox.
• Able to present confidently to technical and business stakeholders.
• Familiar with Nextiva's competitive landscape (RingCentral, Five9, Genesys, Zoom).
• Fundamental knowledge of Python, JSON, HTML/CSS, and JavaScript.
• Use AI to enhance personal workflows and automate repetitive tasks.
• Willing to travel up to 20%.
• Bonus: knowledge in Data Security & Privacy (HIPAA, PCI, GDPR); Spanish or French; Lucidchart, Dialogflow, Teams, WhatsApp, Google G-Suite.

Responsibilities

• Lead technical discovery to uncover customer requirements, pain points, and success criteria.
• Design and deliver tailored product demonstrations.
• Foster relationships with partners to enhance solutions.
• Own POC engagements, including scoping and success criteria.
• Respond to RFPs/RFIs and security questionnaires.
• Partner with Account Executive on account strategy and deal planning.
• Act as the technical voice of the customer back to Product and Engineering.
• Stay up to date on new technologies, security & compliance.

Skills

Pre-sales experience

Technical presentation

UCaaS/CCaaS/CRM/VOIP

Competitive landscape awareness

Frontend basics (HTML/CSS/JS)

Python/JSON

AI/Automation mindset

Travel 20%

Tools

Workato

Redox

Lucidchart

Dialogflow

Teams

Google G-Suite

Job description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location

While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

Solutions Consultant

The Solutions Consultant will focus on the technical sales of Nextiva’s solutions. This role serves as a key technical resource, requiring a deep understanding of Nextiva’s product offerings and their applications. The consultant will act as the technical lead throughout the sales process and will coordinate additional sales resources, including Product Subject Matter Experts, Account Management, Project Management, and Professional Services.

Responsibilities

• Lead business and technical discovery to uncover customer requirements, pain points, and success criteria
• Design and deliver tailored product demonstrations
• Foster relationship with third-party vendors and partners to enhance solution offerings
• Own proof-of-concept (POC) engagements, including scoping and success criteria
• Respond to RFPs/RFIs and security questionnaires
• Partner with Account Executive on account strategy and deal planning
• Act as the technical voice of the customer back to Product and Engineering
• Handle basic objection handling on architecture, security, and integrations
• Stay up to date on new technologies, industry trends, security & compliance, business needs

Cross-Functional Collaboration

• Must be a compelling, passionate, and enthusiastic speaker
• Provide feedback to Product and Engineering based on customer feedback, competitor, and partner insights
• Help standardize demo best practices, documentation, and reusable assets
• Contribute to internal enablement by training sales teams on how to position and leverage demos effectively
• Work closely with the Services Delivery team to communicate and coordinate customer requirements and roadmaps
• Fluent in English

Requirements

• 3–6 years in a pre-sales, sales engineering, or technical consulting role
• Preferred understanding of knowledge in technical areas such as (UCaaS, CCaaS, CRM, SIP, VOIP, AI, APIs, Automation Services) and common integration patterns (Workato, Redox..)
• Ability to present confidently to technical and business stakeholders
• Familiarity with Nextiva's competitive landscape (e.g., RingCentral, Five9, Genesys, Zoom)
• Fundamental knowledge of Python, JSON, HTML CSS, and JavaScript
• Use AI to enhance personal workflows, leverages multiple AI tools based on their strengths, identifies repetitive tasks for automation, and shares best practices to drive team growth
• Demonstrated ability to learn quickly, develop new processes, and adapt to new technology
• Bonus would be knowledge in areas such as Data Security & Privacy (HIPAA, PCI, GDPR)
• Bonus knowledge in Spanish or French
• Bonus knowledge in Lucidchart, Google Dialogflow, Teams, WhatsApp, Google G-Suite
• Travel: up to 20%

Core Competencies

• Right Attitude
• Driving Results
• Critical Thinker

Nextiva DNA (Core Competencies)

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance: Life, disability, and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.