Solutions Consultant - DACH

Omilia; Germany (OH); On-site; Full time

Benefits offered by this job

Fixed compensation

Long-term employment

Professional development opportunities

Collaborative work environment

Apple gear

Job summary

A leading conversational AI company is seeking a Solutions Consultant to support the sales process in the DACH region. You will bridge customer needs with technical solutions, collaborating closely with prospects and teams to create tailored products. Ideal candidates have a proven background in Technical Sales or Solutions Consulting, with fluency in German and English. The role involves conducting workshops, delivering product demonstrations, and advising clients throughout the evaluation process. A knowledge of voice AI technologies and excellent client-facing skills are essential.

Qualifications

• Proven experience in a Technical Sales, Pre‑Sales, or Solutions Consulting role.
• Fluency in German and English — written and verbal.
• Strong working knowledge of voice IVR or conversational AI.

Responsibilities

• Partner with Account Executives to qualify opportunities.
• Lead discovery workshops with prospects to understand requirements.
• Design and deliver compelling product demonstrations.

Skills

Technical Sales

Fluency in German

Voice AI technologies

Client-facing skills

Commercial acumen

Tools

AWS Connect

Genesys Cloud

NICE CXone

RingCentral

Job description

About Omilia

Omilia is the leading enterprise conversational AI platform trusted by the world's most demanding contact centers. We help organizations transform customer experience through voice AI that truly understands, speaks, and acts — at scale, in real time, across languages. With deep roots in natural language understanding and decades of applied research, we're at an inflection point — and we're building the team that will take us there.

We are looking for a Solutions Consultant to join our revenue team and own the technical side of the sales process across the DACH region. You'll be the bridge between what our customers need and what Omilia can deliver — acting as both a trusted advisor and a hands‑on solution architect. This is a high‑impact, customer‑facing role where your voice carries weight. You'll work directly with prospects, Account Executives, and Omilia's Product and Delivery teams — translating complex conversational AI capabilities into compelling, business‑ready solutions.

What You'll Do

Pre-Sales & Solution Design

• Partner with Account Executives to qualify opportunities, understand business drivers, and define success criteria
• Lead discovery workshops with prospects to surface requirements and translate them into tailored solution architectures
• Design and deliver compelling, scenario‑based product demonstrations that speak directly to customer use cases
• Review and respond to RFPs, ensuring Omilia technology and services are represented with precision and impact

Customer Advisory

• Serve as a trusted technical advisor throughout the entire evaluation and solution design process
• Map customer use cases to existing Omilia Customer Journeys approved by Product and Delivery
• Collaborate with customers, prospects, Product, and Delivery to propose custom Customer Journeys where needed
• Bridge technical concepts and business value — making complex voice AI capabilities accessible to non‑technical stakeholders
• Show customers how to build and develop applications using Omilia technology and services

Cross‑functional Collaboration

• Work with the Omilia Product team to address use cases not yet covered by existing technology and services
• Edit Scopes of Work and ensure that commercial documentation accurately reflects Omilia's offerings
• Collaborate with Product, Delivery, and Marketing to feed customer insights back into the roadmap
• Support smooth customer handoffs from Sales to Delivery, maintaining continuity and trust

Requirements

Must‑Haves

• Proven experience in a Technical Sales, Pre‑Sales, or Solutions Consulting role
• Fluency in German (native or near‑native) and English — written and verbal
• Strong working knowledge of voice IVR, conversational AI, or related technologies
• Solid understanding of SaaS architecture, APIs, and enterprise technology stacks
• Exceptional client‑facing skills: discovery, presentation, and solution storytelling
• Strong commercial acumen — you understand the Sales process and know how to support it
• Ability to think on your feet under pressure and turn complex questions into clear answers
• Willingness to travel within the European region as needed

Nice to Have

• Experience with AWS Connect, Genesys Cloud, NICE CXone, or RingCentral contact center platforms
• Knowledge of networking (e.g. MPLS/VPN) and telephony (e.g. SIP) protocols
• Familiarity with SAP, Microsoft, or other enterprise ecosystem integrations
• Experience navigating enterprise sales cycles in the DACH market
• Additional European languages — Greek is a bonus!
• Domain expertise in a specific industry vertical

Benefits

• Fixed compensation
• Long‑term employment with the working days vacation
• Development in professional growth (courses, training, etc)
• Being part of successful cutting‑edge technology products that are making a global impact in the service industry
• Proficient and fun‑to‑work‑with colleagues
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.