Solutions Architect - US

ZipRecruiter; Plano (TX); Hybrid; USD 130,000 - 150,000; Full time

Job summary

A leading technology company seeks a Solutions Architect to implement advanced Conversational AI solutions. The role involves designing innovative strategies while ensuring customer satisfaction and high-performance solutions. Join a diverse team dedicated to redefining customer service in a rapidly evolving environment.

Benefits

Medical, Dental, Vision, Life insurance

401(k)

Unlimited leave

Flexible working options

Colleague recognition and celebration events

Global Employee Assistance Program

Ongoing learning opportunities

Subscription to the Calm app

Paid ‘Giving Back Day' for volunteering

Qualifications

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software.
• Proven experience with Cognigy or equivalent Conversational AI platforms.
• Exceptional communication skills to convey technical concepts to various stakeholders.

Responsibilities

• Drive complex projects from Proof of Concept to full implementation.
• Provide technical solutions and shape architectural best practices.
• Deliver training and workshops to empower customers.

Skills

JavaScript

Python

HTML

CSS

Reporting & Metrics

Job description

Job DescriptionJob Description

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

Requirements

Your new role – Solutions Architect – US

Location: Plano, Texas (Hybrid)

Potential OTE: $130 000 to $150 000 OTE (on-target earnings - base and bonus)

As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

Your responsibilities will include

• Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
• Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

About you

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level individual contributions and advanced technical implementations.
• Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions.
• Strong capability to align technical solutions with business objectives and deliver measurable outcomes.
• Exceptional ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Applicants must be authorized to work in the United States without the need for employer sponsorship now or in the future. We are unable to offer visa sponsorship for this position.

Experience in the following fields is desired:

• Reporting & Metrics
• Proficient in JavaScript and other such as Python; experience with back-end integrations such as various data dips and API integrations.
• Front-End Design: Skilled in HTML and CSS design
• Back-End Development: Proficient in server-side applications, data manipulation and designing solutions.

Benefits

Life at Cognigy - What we offer you

We are an ambitious andinternational tech company with agreat culture,and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include -

• Attractive and performance-oriented salary
• Medical, Dental, Vision, Life, & insurance
• 401(k)
• Unlimited leave
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more.

Pay Transparency Disclaimer

Cognigy is committed to providing fair and equitable compensation for all employees. The listed salary ranges reflect our good faith estimate for the role across various U.S. locations where we hire. Actual compensation will be determined based on the candidate’s location, qualifications, and experience. We fully comply with all state and local pay transparency laws.

Equal Opportunity Employer Statement:

Cognigy does not discriminate on the basis of , , , , , , marital status, , veteran status, genetic information, , or any other reason prohibited by law in provision of employment opportunities and benefits.