Solutions Architect - Marketo

Intelliswift - An LTTS Company; United States; Remote; USD 123,984; Full time

Job summary

A leading technology consulting firm is looking for a Marketo Customer Success Architect to support customers with Marketo Engage and Measure. This remote position requires 3+ years of consulting experience and a deep understanding of Adobe Experience Platform. The role involves solving technical challenges, maintaining high technical expertise, and building trusted advisor relationships with clients.

Qualifications

• 3+ years of experience with Marketo Engage in a consulting role.
• Experience implementing both Marketo Engage and Marketo Measure.
• Strong interpersonal skills to build trusted advisor relationships.

Responsibilities

• Solve customer issues at varying solution maturity stages.
• Maintain expertise by staying current with new Marketo releases.
• Lead multiple customer engagements simultaneously.

Skills

Consulting Experience with Marketo Engage

Deep understanding of Adobe Experience Platform

Good presentation skills

Ability to articulate business solutions

Adaptability to various clients

Education

Adobe Marketo Engage Business Practitioner Expert Certification

Job description

Overview

Intelliswift - An LTTS Company provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90.00/hr - $90.00/hr

Job Title: Marketo Customer Success Architect

Location: Open to remote candidates in PST to EST time zones.

Duration: 1 month, potential to extend further

Contract Type: W2 only

Pay Rate: $90.00/Hour

The Opportunity

• DX Solution Customer Success is seeking a technical expert in Marketo Engage to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.

What you\'ll Do

• Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
• Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
• Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality
• Be a recognized expert in Marketo Engage and Marketo Measure
• Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
• Build trusted advisor relationships with our customers, CSMs, and product teams
• Lead multiple customer engagements simultaneously
• Take leadership during project discovery and delivery, while collaborating with the CSM
• Foster teamwork among CSAs and cross functional teams
• Participate within the Adobe technical community to develop and share best practices and processes

What you need to succeed

• 3+ Years of Consulting Experience with Marketo Engage
• Deep understanding of Adobe Experience Platform
• Experience implementing both Marketo Engage and Marketo Measure
• Adobe Marketo Engage Business Practitioner Expert Certification
• Experience developing customer-facing thought leadership assets that address common customer technical issues
• A deep understanding of the content supply chain and personalization at scale
• Good presentation and interpersonal skills both verbal and written in English
• Able to articulate business solutions to both technical and non-technical audiences
• Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
• Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
• Solid team player with strong ability to collaborate and provide effective feedback with colleagues

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology, Consulting, and General Business

Industries

• Software Development, IT Services and IT Consulting, and Technology, Information and Media