Customer Success Architect

Cypress HCM; United States; Hybrid; USD 102,286 - 145,681; Full time

Job summary

A leading consulting firm is seeking a technical expert in Marketo Engage to join their Customer Success Architect team. This role involves solving customer issues, assessing technical challenges, and leading multiple engagements. A minimum of 3 years of consulting experience with Marketo Engage and an Adobe certification are required. Preferred locations are NY or Chicago, with remote options available. Compensation is up to $90 per hour.

Qualifications

• 3+ years of consulting experience with Marketo Engage.
• Experience in implementing Marketo Engage and Marketo Measure.
• Ability to manage multiple customers and engagements.

Responsibilities

• Work with customers to solve technical issues.
• Assess customer challenges and provide optimal solutions.
• Lead multiple customer engagements simultaneously.

Skills

Consulting Experience with Marketo Engage

Deep understanding of Adobe Experience Platform

Presentation skills

Interpersonal skills in English

Ability to articulate business solutions

Team collaboration

Education

Adobe Marketo Engage Business Practitioner Expert Certification

Job description

Overview

DX Solution Customer Success is seeking a technical expert in Marketo Engage to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.

Key Responsibilities:

• Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
• Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
• Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality
• Be a recognized expert in Marketo Engage and Marketo Measure
• Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
• Build trusted advisor relationships with our customers, CSMs, and product teams
• Lead multiple customer engagements simultaneously
• Take leadership during project discovery and delivery, while collaborating with the CSM
• Foster teamwork among CSAs and cross functional teams
• Participate within the Adobe technical community to develop and share best practices and processes

Required Skills & Qualifications:

• 3+ Years of Consulting Experience with Marketo Engage
• Deep understanding of Adobe Experience Platform
• Experience implementing both Marketo Engage and Marketo Measure
• Adobe Marketo Engage Business Practitioner Expert Certification
• Experience developing customer-facing thought leadership assets that address common customer technical issues
• A deep understanding of the content supply chain and personalization at scale
• Good presentation and interpersonal skills both verbal and written in English
• Able to articulate business solutions to both technical and non-technical audiences
• Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
• Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
• Solid team player with strong ability to collaborate and provide effective feedback with colleagues

Compensation

• Up to $90.00 per hour.

Details

• Location: NY or Chicago are preferred, but the manager is open to CST/EST remote candidates
• Duration: 10/20/2025 to 11/28/2025
• Team: US DX Customer Success Leadership

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