Solutions Architect: Agent Testing & Data Pipelines

Tonic AI; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

Tonic AI is seeking a Solutions Architect to partner with customers from pre-sale through post-sales support. You will map customer data environments, design scalable data-de-identification solutions, and lead pilots to measurable outcomes.

You’ll own onboarding, craft reusable data pipelines, and help customers deploy at scale while feeding insights back to product and engineering. Travel up to 25% is expected.

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• 3+ years in a technical customer-facing role: Solutions Architect, Sales Engineer or Forward Deployed Engineer.
• Hands-on experience with relational databases and data warehouses, and cloud infrastructure (AWS, Azure or GCP).
• Working knowledge of CI/CD, Docker and Kubernetes; understanding of test environments and testing frameworks.
• Scripting in Python and SQL; prefer building fixes over repeat work.
• AI-native workflow awareness; know where AI tools are reliable vs requiring oversight.
• Ownership to lead on accounts and communicate with both engineers and VPs.
• Willingness to travel up to 25%, domestic and international.

Responsibilities

• Run technical discovery with prospects’ engineering, DevOps and QA teams.
• Design and demo the solution; address security review, deployment model, performance at scale, and CI/CD fit.
• Scope pilots with clear success criteria and drive them to a decision.
• Own onboarding after the deal closes; deploy Tonic, connect data sources, configure de-identification and subsetting.
• Design test-data pipelines combining de-identified production data and synthetic data.
• Diagnose problems (broken keys, schema drift, missed sensitive columns) and explain issues clearly.
• Train customer teams to run Tonic independently.
• Provide field insight to product/engineering on features and bugs.
• Support existing customers on high-complexity issues; assist account teams with expansion.
• Turn fixes into reusable scripts, docs, and runbooks to scale support.

Skills

Solutions Architect experience

CI/CD

Python

SQL

Cloud infrastructure

Data warehouses

Docker

Kubernetes

Ownership

Travel willingness

Education

Bachelor's degree in a technical field

Tools

Docker

Kubernetes

Job description

Tonic AI is seeking a Solutions Architect to partner with customers from pre-sale through post-sales support. You will map customer data environments, design scalable data-de-identification solutions, and lead pilots to measurable outcomes.

You’ll own onboarding, craft reusable data pipelines, and help customers deploy at scale while feeding insights back to product and engineering. Travel up to 25% is expected.