Solutions Architect

smartrent; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Paid time off

401(k) with employer contributions

Parental leave

Pet insurance

Employee stock purchase plan

Job summary

SmartRent is hiring a Solutions Architect to own the success of client pilots, feature requests, and custom integrations across the rental housing industry. You will work with product, engineering, and account teams to design scalable solutions and ensure customer satisfaction from pilot through adoption.

The role requires 5+ years in related architecture or SA roles, strong communication skills, and experience with Jira, Intercom, and Salesforce.

Qualifications

• 5+ years in a Solutions Architect, Technical Account Manager, Sales Engineer, or similar role.
• Ability to manage multiple projects from planning and scheduling to feedback.
• Experience interacting with C-level clients or other key stakeholders.
• Professional written and verbal communication skills.
• Proficient in Microsoft Excel with the ability to communicate findings from large data sets.
• Experience managing a ticketing queue using Jira and Intercom; Salesforce CRM experience.

Responsibilities

• Manage client relationships for custom integrations / implementations in the rental housing industry.
• Become a recognized technical expert with the SmartRent product set and identify potential client solutions.
• Act as the project management lead for customer adoption of new products.
• Maintain relationships with existing clients to align products with their needs.
• Analyze client requirements to design effective solutions.
• Review and refine architectural designs to align with business goals.
• Ensure project goals are met while improving systems, processes, and tools.
• Collaborate with product and engineering teams to understand requirements and objectives.
• Participate in client meetings to communicate technical solutions and gather feedback.
• Partner with Account Managers on account expansion and strategic planning.
• Educate internal and external groups on optimal strategies and UX best practices.
• Manage a ticketing queue for internal teams serving clients.
• Use advanced analytical skills to solve complex problems and address non-routine issues.
• Lead projects with manageable risks and allocate resources.
• Create policies, procedures and best practice documentation.
• Conduct thorough risk management.
• Leverage AI tools and prompt engineering as a standard workflow.
• Champion AI literacy and develop team-wide AI standards.

Skills

Project management

Client relationships

Communication skills

Excel (VLOOKUP, Pivot tables)

SQL familiarity

HTML basics

API knowledge

Tools

Jira

Intercom

Salesforce

Job description

Who We Are

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Job Description

We are seeking a Solutions Architect who shares our vision of bringing the SmartRent product suite to the rental housing industry. In this role, you will be responsible for the overall project success and customer satisfaction with respect to new product pilots, client feature requests, custom integrations, and general implementation support for new or existing clients. You will be working with highly driven product, engineering, account management and field operation team members who have already delivered countless successful solutions to our customers. A successful candidate will have project planning and opportunity management skills, technical aptitude, as well as the ability to effectively communicate with key stakeholders. In this position, you will report to our Director of Solutions Architects.

Responsibilities

• Manage client relationships for custom integrations / implementations in the rental housing industry.
• Become a recognized technical expert with the SmartRent product set and in identifying potential solutions for our clients
• Act as the point person for project management on customer adoption of new products
• Maintain and nurture relationships with existing clients to ensure our products are in constant alignment with their needs
• Analyze and evaluate client requirements to design effective and efficient solutions.
• Review and refine architectural designs to ensure they align with business goals.
• Ensure project goals are met while contributing to the efficiency and improvement of systems, processes and tools for both internal and external users
• Collaborate with product and engineering teams to understand project requirements and objectives.
• Participate in client meetings to communicate technical solutions and gather feedback.
• Partner with Account Managers and Strategic Account Directors on account expansion, strategic planning, and Quarterly Business Reviews (QBRs), connecting client business needs with our software solutions by leveraging backend technical skills and data metrics to formulate actionable game plans for both new and existing customers
• Educate internal and external groups on how to implement optimal strategies, techniques and user experience best practices
• Manage a ticketing queue for internal teams dedicated to serving our clients.
• Use advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective
• Perform risk assessments and proactively address potential issues in the architecture.
• Lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work
• Create policies, procedures and best practice documentation
• Conduct thorough risk management
• Leverage AI tools and prompt engineering techniques as a standard part of the workflow - including drafting documentation, accelerating research, summarizing complex technical concepts for diverse audiences, and improving the speed and quality of client-facing deliverables.
• Champion AI literacy across internal and external stakeholders by modeling effective prompting practices, identifying use cases where AI can streamline implementations or integrations, and contributing to the development of team-wide AI standards and guidelines.
• Stay up-to-date with industry trends, emerging technologies, and best practices.

Required Qualifications

• 5+ years of relevant experience in a Solutions Architect, Technical Account Manager, Sales Engineer, or similar role.
• Ability to manage multiple projects from planning and scheduling to gathering and providing feedback.
• Experience interacting with C-level clients or other key stakeholders.
• Professional written and verbal communication skills.
• Proficient in Microsoft Excel (vlookup, pivot tables, etc.) with the ability to communicate key findings from large data sets.
• Ability to manage and prioritize a ticketing queue efficiently (we use Jira + Intercom).
• Experience with a CRM (we use Salesforce).

Preferred Qualifications

• Multi-family housing or Proptech industry experience
• Previous experience at a SaaS or start-up company
• Familiarity with SQL and HTML (or other common programming languages).
• Understanding of APIs and Webhooks
• Experience performing User Acceptance Testing
• Proficiency in system and software architecture design
• Familiarity with cloud technologies and services (e.g., Azure, Google Cloud)
• Familiarity with AI tools and large language models (e.g., Claude, ChatGPT, Copilot) and experience applying prompt engineering in a professional or technical context.

#LI-Hybrid

We Put Our Employees First

• We offer a comprehensive and competitive benefits package designed to support your well-being and future.
• For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75-100% employer contributions.
• We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

You’ll fit right in if you:

• Do the hard work and go out of your way to deliver excellence
• Own outcomes and learn from your mistakes
• Are a collaborative and supportive team player—win or lose, you lift others up
• Value authenticity, diverse perspectives, and inclusion in the workplace
• Have a passion for smart tech and the real estate industry

Privacy Policy