Solutions Architect

Guru; United States; Ibrido; USD 150.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hybrid work

Travel 3-4x per year

Influence product development

Growth trajectory

Descrizione del lavoro

Guru is seeking a Solutions Architect to design and ship custom integrations that connect customer tools to Guru, beyond the standard platform. You will be the technical partner in early engagements, turning unique requests into reusable, scalable solutions.

You’ll lead on AI tooling, MCP-based integrations, and documentation, partnering with Customer Solutions Engineers to ensure successful outcomes for complex evaluations and expansions. This Senior IC role offers significant impact.

Competenze

• 5+ years in solutions architecture, software development, or technical consulting.
• Proven experience building custom integrations or automation.
• Strong coding ability in Python, with comfort in JavaScript or a similar language.
• Experience with API connections, webhooks, data migration tools, and integration patterns.

Mansioni

• Build custom integrations: design and ship integrations and API connections connecting customer tools to Guru.
• Scope what’s possible: assess technical feasibility and recommend native, partner, or custom approaches.
• Build AI tooling and automation: create AI-powered tools and internal automations at scale.
• Be the go-to for Guru’s AI features: guide Knowledge Agent configuration, prompt design, and integrations.
• Solve hard technical problems: esc escalation point for API-level/integration issues across major platforms, document resolutions.
• Write documentation developers want to use: API guides, walkthroughs, code samples, troubleshooting references.
• Partner with CSEs and customers: participate in technical discovery calls, proofs of concept, and demos.
• Grow our partner ecosystem: contribute to partner integrations and Developer Network updates.

Conoscenze

Builder mindset

Technical craft

Code maintainable

Python

JavaScript

AI/ML

APIs

Systems thinking

Customer collaboration

Strumenti

MCP

Knowledge Agent

Descrizione del lavoro

The Opportunity

Guru is looking for a Solutions Architect who writes real code and likes being in the room with customers. You'll join our Solution Delivery team as a technical, customer-facing builder who connects customers' tools and systems to Guru when the standard platform isn't enough.

You'll design and ship custom integrations, build with MCP and other agent protocols, create AI-powered tooling for the team, and step in as the expert when a technical problem needs API-level investigation. You'll also be the technical partner our Customer Solutions Engineers bring in early, before a project gets complicated.

This role is for someone who sees a one-off request and asks how to make it a reusable solution that serves many customers.

Why This Role Matters

Customers come to Guru because they want AI they can trust, and that trust depends on Guru connecting cleanly to the systems where their knowledge already lives: Slack, SharePoint, Salesforce, identity providers, and the custom tools that make every company different. When those connections work, Guru becomes the trusted source behind every AI and human workflow. When they don't, value stalls.

You'll close that gap. The integrations you build expand what customers can do with Guru, the tooling you create helps the Solution Delivery team scale, and the documentation you write helps developers and partners build on our platform. You'll also build a real technical specialty in integrations, scripting, AI features, and automation, with a clear path to the Senior Solutions Architect level.

What Makes You the Perfect Fit

• You’re a builder at heart


• You have technical taste and care about the craft of what you build


• You ship prototypes regularly and write code other people can maintain


• You don’t wait to be asked; you’re already building the thing the team needs


• You think in systems


• When you solve a problem, your instinct is to make the solution reusable


• You look for patterns and use data to find root causes, not just symptoms


• You know when to dig in on your own and when to ask for help


• You’re genuinely excited about AI


• You’ve worked hands-on with LLMs, agents, and retrieval, and you’re curious about where they’re going next


• You approach a fast-changing product with curiosity, even when it’s unfamiliar territory


• You’re credible with customers


• You can explain complex technical topics clearly to customer, partner, and internal audiences


• You stay composed and communicate clearly when an issue is urgent

What You’ll Actually Do

• Build custom integrations: Design and ship integrations, API connections, webhooks, data migration tools, and automations that connect customers’ tools to Guru, including MCP-based integrations with Guru’s Knowledge Agent and skills. Turn repeated requests into reusable, configurable solutions.


• Scope what’s possible: Assess customer integration requests for technical feasibility and recommend whether a native, partner, or custom approach fits best.


• Build AI tooling and automation: Create AI-powered tools and internal automations that help the Solution Delivery team work at scale, owning each project from scoping through a handoff the team can sustain.


• Be the go-to for Guru’s AI features: Guide customers and teammates on Knowledge Agent configuration, prompt design, MCP server integrations, and skill creation, and spot new ways to apply what’s on our AI roadmap.


• Solve the hard technical problems: Serve as a primary escalation point for API-level and integration issues across Slack, SharePoint, Salesforce, and identity providers. Build workarounds while permanent fixes are in progress, and document resolutions so the team doesn’t solve the same problem twice.


• Write documentation developers want to use: Produce API guides, integration walkthroughs, code samples, and troubleshooting references for the Developer Network and Help Center, plus internal playbooks and templates for the team.


• Partner with CSEs and customers: Work alongside Customer Solutions Engineers early in the customer journey, join technical discovery calls, proofs of concept, and demos, and support Sales and CS on complex evaluations, expansions, and at‑risk accounts.


• Grow our partner ecosystem: Contribute to partner integrations and keep the Developer Network current.

The Perks of Being Exceptional

• Flexible hybrid work : Monday-Friday, with the autonomy to manage your schedule


• Travel with purpose : 3-4x per year for meaningful company events (not endless road warrior life)


• True influence : Your insights shape product development and company strategy


• Growth trajectory : This senior IC role is designed for those who want massive impact without the management overhead

Requirements

• 5+ years in solutions architecture, software development, or technical consulting


• Demonstrated experience building custom integrations, technical solutions, or automation, with examples you can walk us through


• Strong coding ability in Python, with comfort in JavaScript or a similar language


• Experience with