Role overview
A client-facing technical role helping enterprise brands adopt an AI-powered personalization platform for email and mobile marketing. The position blends solution design, technical onboarding, troubleshooting, and cross-team collaboration to set clients up for long-term success.
Responsibilities
- Lead technical onboarding and migration of new clients onto the AI/ML platform
- Scope, design, and implement custom integrations and workflows in partnership with clients and internal teams
- Parse, manipulate, and format client data feeds to support near- and long-term initiatives
- Identify, troubleshoot, and resolve complex integration issues and assess downstream impact
- Conduct virtual and in-person training sessions and workshops for clients and internal staff
- Serve as a subject matter expert and channel client feedback into product roadmap improvements
Requirements
- 3+ years in technical implementation, solution architecture, or technical account management, ideally in martech
- 3+ years of consulting experience influencing marketing strategy with advanced technical solutions
- Hands-on experience across multiple enterprise email or mobile service providers (such as Salesforce Marketing Cloud, Braze, Adobe Campaign, Iterable, Attentive, Airship, or similar)
- Proficiency in HTML, CSS, JavaScript, and data architectures; familiarity with Python, APIs, or webhooks is a plus
- 2+ years working with cloud-based large data warehousing, data lakes, and ETL processes
- Strong communication and ability to explain technical concepts to varied stakeholders
Nice to have
- Understanding of AI/ML applications in email and digital marketing, including managing AI systems in production
Benefits and work setup
- Base pay range of $81K–$106K with on-target earnings up to roughly $127K depending on role and experience
- Full benefits package including medical, financial, and other coverages