Solutions Architect

ByteDance; San Jose (CA); On-site; USD 159,000 - 318,000; Full time

Job summary

ByteDance seeks a technically skilled professional to lead training, consult on complex solutions, and troubleshoot post-sales issues for channel partners and customers.

Responsibilities include developing training materials, supporting architecture reviews, and documenting industry solutions to enable broader customer enablement.

Qualifications

• Bachelor’s degree or higher in CS, a related technical field, or content/creative disciplines.
• 3+ years in technical pre-sales, solutions consulting, or related roles.
• Hands-on experience with content production (VFX, advertising, game development).
• Experience with Generative Media AI models and production pipelines.
• Strong communication and technical presentation skills for customer engagement.

Responsibilities

• Provide technical training materials and sessions for partners and customers.
• Engage in solution design, architecture reviews, and POC validation.
• Diagnose and resolve post-sales technical issues and collect feedback for product teams.

Skills

Technical pre-sales

Solutions consulting

Content production

Generative AI

Education

Bachelor’s degree or above in CS / related field / content disciplines

Job description

Responsibilities

This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup as well as the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, this team is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave the way into the new era together!

Role Overview

Responsible for providing a broad range of technical support services, including technical training for channel partners and customers, solution consulting, and troubleshooting of post-sales technical issues.

Responsibilities

1. Technical Training

• Develop, deliver, and continuously update product and technical training materials for channel partners and customers.
• Conduct product and technical training sessions, including presentations, demonstrations, and Q&A.
• Gather training needs from channel partners and customers and support the development of training plans.

2. Solution Consulting

• Participate in customer and channel partner discussions to understand business and technical requirements, support technology selection, and provide technical recommendations.
• Assist channel partners and customers with solution design, architecture reviews, technical Q&A, and Proof of Concept validation.
• Develop and document industry solutions, reference use cases, benchmark reports, and best practices for broader customer enablement.
• Monitor industry trends and organize discussions and knowledge-sharing sessions around industry-specific solutions.

3. Day-to-Day Technical Support

• Diagnose and resolve technical issues encountered by channel partners and customers during day-to-day product usage.
• Provide on-site technical support for critical or high-priority incidents, including solution design, implementation, testing, and issue resolution.
• Identify technical opportunities and unmet customer needs and communicate relevant feedback and insights to product teams.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above in Computer Science, a related technical field, or Content/Creative disciplines, with 3+ years of experience in technical pre-sales, solutions consulting, or a related role.
• Hands-on experience in content production, such as visual effects (VFX), advertising/creative production, game development, or related fields.
• Familiarity with Generative Media AI models, including video generation, image generation, and audio generation.
• Proven experience deploying AI-powered content production pipelines in real-world production environments, including experience with model evaluation and benchmarking.
• Excellent customer communication and technical presentation skills, with the ability to translate complex technical concepts into clear business value.
• Deep domain knowledge in at least one industry, such as film/TV, advertising, e-commerce, or gaming and understanding of enterprise security and compliance requirements for the adoption of MaaS (Model-as-a-Service) solutions, with experience in cloud security and compliance.
• Strong empathy and a customer-focused mindset, with the ability to build and maintain long-term trusted relationships with a wide range of technical stakeholders.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $158824 - $317648 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.