Solutions Architect

Orb; San Francisco (CA); Híbrido; USD 140 000 - 220 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Offers Equity

Resumo da oferta

Orb is building a revenue design platform to automate billing, pricing, and monetization. As a Solution Architect, you will bridge technology and business strategy, helping customers navigate complex billing challenges and directly influence Orb’s product and go-to-market strategies.

You will drive sales evaluations, map product to customer workflows, advise on technical solutions, and contribute to product improvements in a fast-paced startup environment.

Qualificações

• 3+ years in a technical customer-facing role.
• Clear written and verbal communication around technical concepts.
• Experience partnering with sales, product management, customer success to build process and repeatable motions.
• Ability to translate technical concepts into non-technical language for diverse audiences.
• Strong empathy and understanding of customer needs and relationships.
• A continuous learner who stays curious about new technologies and methodologies.

Responsabilidades

• Drive sales deals: partner with sales to evaluate Orb product and demonstrate value, addressing technical questions and security/compliance.
• Pave the path for implementations: map product to customer workflows and drive time-to-value improvements.
• Serve as a technical advisor in the field: advise on Orb capabilities and related business systems.
• Help strengthen Orb’s product: provide feedback to product teams and improve developer experience.

Conhecimentos

Technical customer-facing

Solution architecture

Cross-functional collaboration

Sales enablement

Descrição da oferta de emprego

About Orb: We’re a team that cares deeply about the work, the people we do it with, and the customers we do it for. Everyone at Orb has real ownership over their work, direct access to customers, and a voice in how the company grows. We’re building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence.

Looking ahead, joining forces with Adyen expands what we can build and raises the ceiling on the problems we get to solve for customers. The challenges are uniquely interesting, and you’ll be surrounded by thoughtful, ambitious people who move fast and hold a high bar.

For San Francisco Bay Area, New York, and Amsterdam residents, we've built a hybrid work culture where we are in office 3 days/week. Our values, customer centricity, minutes matter, run with it, attention to detail, and go further together are at the core of everything we do.

About the role:

We’re looking for Solution Architects who are passionate about solving complex business challenges through innovative technical solutions. As a Solution Architect at Orb, you will play a critical role in bridging the gap between technology and business strategy, helping our customers navigate their most challenging and complex billing and monetization issues. You will have the opportunity to directly influence Orb’s product and go-to-market strategies and significantly impact our company's trajectory.

In this role you will:

• Drive sales deals: Partner with members of the sales teams to drive evaluations of the Orb product and help prospect companies understand the value of Orb. You’ll work on all parts of the deal process, from answering technical product questions to underscoring Orb’s security and compliance program.
• Pave the path for implementations: You’ll help future customers understand how the core pieces of the product fit their existing workflows, and how they can best use Orb for automation and intelligence. You’ll play a key role in shaping Orb’s roadmap around reducing time to value.
• Serve as a technical advisor in the field: Customers will look to you for expertise in both Orb’s products and related business systems. You’ll help them successfully craft solutions centered around Orb’s capabilities.
• Help strengthen Orb’s product: We value developer experience highly, and you’ll work to fill in product gaps through technical solutioning and monitor customers’ experiences to give feedback to product teams.

About you:

• 3+ years of experience in a technical customer-facing role
• Clear written and verbal communication, especially around technical concepts
• Previous experience partnering with sales, product management, customer success to build process and repeatable motions
• Demonstrated ability to design and implement technical solutions that address complex business challenges through a value‑selling lens.
• Excellent ability to translate technical concepts into non‑technical language and vice versa, tailored to the audience.
• Strong empathy and understanding of customer needs, with a proven track record of building and maintaining strong customer relationships.
• A continuous learner who stays curious about new technologies and methodologies.
• Ability to thrive in a fast‑paced, dynamic environment and adapt to changing priorities.
• Sales Methodology training (e. g. MEDDPICC, SPIN, Challenger Sales) is preferred.
• Not afraid to take calculated risks and innovate while balancing pragmatism.
• Ability to act as a thought leader by sharing best practices through forums such as Webinars, Orb blogs, whitepapers, reference architectures, and public‑speaking events.

You might be a good fit if:

• Have prior experience in an early‑stage startup
• Know or have experience in the billing space
• Have previously worked with data infrastructure tooling such as ETL tools
• Are excited to work on developing creative solutions around data import, export, and ingestion tooling
• Comfortable learning integration APIs quickly to facilitate Orb’s connection to internal tools such as tax automation, accounting, and provisioning

Equal Opportunity Employer

We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long‑term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Offers Equity

Compensation

$140,000 - $220,000 USD