Solutions Architect

Withorb; San Francisco (CA); Hybrid; USD 140,000 - 220,000; Full time

Benefits offered by this job

Equity compensation

Job summary

Orb is seeking a Solution Architect to bridge technology and business strategy for customers with complex billing and monetization needs. You will influence Orb’s product direction, engage with sales to drive evaluations, and shape go-to-market strategies while ensuring customer success.

You will collaborate with sales, product management, and customer success, translating complex technical concepts into clear customer value and guiding implementations to align with customer workflows.

Qualifications

• 3+ years in a technical customer-facing role.
• Excellent written and verbal communication around technical concepts.
• Ability to translate technical concepts for non-technical audiences.

Responsibilities

• Drive sales deals by evaluating Orb product value and addressing technical questions.
• Pave implementation paths, map product pieces to customer workflows and reduce time to value.
• Serve as a technical advisor to customers on Orb products and related business systems.
• Provide feedback to product teams to strengthen the product and improve developer experience.

Skills

Sales alignment

Customer facing

Technical storytelling

Tools

ETL tools

Job description

About Orb:

We’re a team that cares deeply about the work, the people we do it with, and the customers we do it for. Everyone at Orb has real ownership over their work, direct access to customers, and a voice in how the company grows. We’re building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence. Looking ahead, joining forces with Adyen expands what we can build and raises the ceiling on the problems we get to solve for customers. The challenges are uniquely interesting, and you’ll be surrounded by thoughtful, ambitious people who move fast and hold a high bar. For San Francisco Bay Area , New York, and Amsterdam residents, we've built a hybrid work culture where we are in office 3 days/week. Our values, customer centricity, minutes matter, run with it, attention to detail, and go further together are at the core of everything we do.

About the role:

We’re looking for Solution Architects who are passionate about solving complex business challenges through innovative technical solutions. As a Solution Architect at Orb, you will play a critical role in bridging the gap between technology and business strategy, helping our customers navigate their most challenging and complex billing and monetization issues. You will have the opportunity to directly influence Orb’s product and go-to-market strategies and significantly impact our company's trajectory.

In this role you will:

• Drive sales deals : Partner with members of the sales teams to drive evaluations of the Orb product and help prospect companies understand the value of Orb. You’ll work on all parts of the deal process, from answering technical product questions to underscoring Orb’s security and compliance program.
• Pave the path for implementations : You’ll help future customers understand how the core pieces of the product fit their existing workflows, and how they can best use Orb for automation and intelligence. You’ll play a key role in shaping Orb’s roadmap around reducing time to value.
• Serve as a technical advisor in the field : Customers will look to you for expertise in both Orb’s products and related business systems. You’ll help them successfully craft solutions centered around Orb’s capabilities.
• Help strengthen Orb’s product : We value developer experience highly, and you’ll work to fill in product gaps through technical solutioning and monitor customers’ experiences to give feedback to product teams.

About you:

3+ years of experience in a technical customer-facing role Clear written and verbal communication, especially around technical concepts Previous experience partnering with sales, product management, customer success to build process and repeatable motions Demonstrated ability to design and implement technical solutions that address complex business challenges through a value-selling lens. Excellent ability to translate technical concepts into non-technical language and vice versa, tailored to the audience. Strong empathy and understanding of customer needs, with a proven track record of building and maintaining strong customer relationships. A continuous learner who stays curious about new technologies and methodologies. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Sales Methodology training (e. g. MEDDPICC, SPIN, Challenger Sales) is preferred. Not afraid to take calculated risks and innovate while balancing pragmatism. Ability to act as a thought leader by sharing best practices through forums such as Webinars, Orb blogs, whitepapers, reference architectures, and public-speaking events.

You might be a good fit if you:

• Have prior experience in an early-stage startup
• Know or have experience in the billing space
• Have previously worked with data infrastructure tooling such as ETL tools
• Are excited to work on developing creative solutions around data import, export, and ingestion tooling
• Comfortable learning integration APIs quickly to facilitate Orb’s connection to internal tools such as tax automation, accounting, and provisioning

Equal Opportunity Employer

We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company.

We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Offers Equity Compensation $140,000 - $220,000 USD