Solutions Architect

Movable Ink; Oregon; Hybrid; USD 81,000 - 106,000; Full time

Job summary

Movable Ink is seeking a Solutions Architect to help scale personalized email and mobile programs for leading brands. You will scope, design, and implement custom technical solutions, manage project plans, and ensure successful client outcomes from onboarding to completion.

Collaborate with Sales, Solution Consultants, and Implementation Managers while serving as a subject matter expert on Studio, Da Vinci, and applied AI use cases; drive architecture that supports AI-powered personalization at

Qualifications

• 3+ years in technical implementation, solution architect, or technical account management.
• 3+ years of consulting experience influencing marketing strategy with advanced technical solutions across interconnected systems.
• Experience with multiple enterprise email or mobile service providers.
• Ability to integrate with clients' APIs, web services, and tech stacks.
• Strong communication and project management skills.
• Understanding of AI/ML applications in email and digital marketing.

Responsibilities

• Lead onboarding and migration for new clients to Movable Ink platform.
• Collaborate on scope, design, and implement custom technical solutions and workflows.
• Parse, manipulate and format data feeds to support initiatives.
• Identify and resolve complex integration issues for stakeholders.
• Conduct training sessions and workshops on the platform and AI use cases.
• Work with Sales, Solution Consultants, and Implementation Managers for cohesive client experience.
• Advise on product roadmap based on client feedback and AI applications.

Skills

Strong communication

Project management

Problem-solving

Digital marketing knowledge

Time zone coordination

Data architectures

AI/ML awareness

Tools

HTML

CSS

JavaScript

Python

APIs

Job description

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.As a Solutions Architect, you will work with some of the world's best-known brands, enabling them to deliver AI-powered, highly personalized email and mobile programs. You will act as a universal translator, investigator, and product evangelist focused on establishing clients for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope, design, and implement custom technical solutions, develop project plans, and manage them through to completion. Naturally curious and determined, you'll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.

Responsibilities:

• Client Onboarding & Migration: Lead the technical setup and onboarding process for new clients, guiding them to migrate existing email and marketing strategies to our AI/ML-based platform quickly and smoothly.
• Solution Design & Customization: Collaborate with clients and cross-functional internal teams to scope, design, and implement custom technical solutions, integrations (e.g., Custom Apps, Webhook transforms, CDP/API integrations), and workflows to achieve client objectives.
• Data Orchestration: Working directly with client and internal teams to parse, manipulate and format data feeds to support near and long-term initiatives.
• Issue Resolution & Troubleshooting: Identify, troubleshoot, and resolve complex integration issues, evaluating potential impacts across key stakeholders including clients, GTM teams, EPD, and leadership.
• Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
• Collaboration : Work closely with Sales, Solution Consultants, Implementation Managers, and other teams to ensure a cohesive and successful client experience
• Product Expertise & Thought Leadership: Serve as a subject matter expert and go-to resource on Studio, Da Vinci, and applied AI use cases; advise on product roadmap and feature improvements based on client feedback.

Qualifications:

• 3+ years in a technical implementation, solution architect, or technical account management role, preferably in the marketing technology sector
• 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Extensive experience with multiple enterprise email or mobile service providers (e.g., Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• Technical proficiency in HTML, CSS, JavaScript, and data architectures; familiarity with Python or API/webhook integrations is a plus
• 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills
• Strong understanding of AI/ML applications in email and digital marketing, including experience managing AI systems
• Ability to work within Pacific Time business hours to support West Coast clients and internal teams.

The base pay range for this position is $81K - $106K/year and OTE range is $97.3K -127K, which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you're excited about the role but don't meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.