Solutions Architect

ByteDance; New York (NY); Sur place; USD 159 000 - 318 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401(k) with company match

Paid time off

Résumé du poste

ByteDance is seeking a Technical Training & Solutions Consultant in New York to deliver comprehensive technical training for channel partners and customers, conduct solution discussions, and troubleshoot post-sales issues. You will support architecture reviews, PoC validation, and industry-specific best practices.

The role requires 3+ years in pre-sales/solutions consulting, hands-on content production, and familiarity with Generative Media AI models.

Qualifications

• Bachelor's degree or above in CS or related fields, with 3+ years in technical pre-sales or solutions consulting.
• Hands-on experience in content production (VFX, advertising, game development, etc.).
• Familiarity with Generative Media AI models (video, image, audio).
• Experience deploying AI-powered content pipelines in production environments.

Responsabilités

• Develop, deliver, and update product and technical training for channel partners and customers.
• Participate in customer discussions to understand requirements and assist with solution design and PoC validation.
• Diagnose and resolve post-sales technical issues and provide on-site support for high-priority incidents.

Connaissances

Customer communication

Technical presentation

Content production

Generative Media AI

AI pipelines

Industry knowledge

Cloud security

Formation

Bachelor's degree or above in CS/related

Description du poste

Role Overview

Responsible for providing a broad range of technical support services, including technical training for channel partners and customers, solution consulting, and troubleshooting of post-sales technical issues.

Key Responsibilities

• 1. Technical Training- Develop, deliver, and continuously update product and technical training materials for channel partners and customers.- Conduct product and technical training sessions, including presentations, demonstrations, and Q&A.- Gather training needs from channel partners and customers and support the development of training plans.
• 2. Solution Consulting- Participate in customer and channel partner discussions to understand business and technical requirements, support technology selection, and provide technical recommendations.- Assist channel partners and customers with solution design, architecture reviews, technical Q&A, and Proof of Concept validation.- Develop and document industry solutions, reference use cases, benchmark reports, and best practices for broader customer enablement.- Monitor industry trends and organize discussions and knowledge-sharing sessions around industry-specific solutions.
• 3. Day-to-Day Technical Support- Diagnose and resolve technical issues encountered by channel partners and customers during day-to-day product usage.- Provide on-site technical support for critical or high-priority incidents, including solution design, implementation, testing, and issue resolution.- Identify technical opportunities and unmet customer needs and communicate relevant feedback and insights to product teams.

Qualifications

• Qualifications- Bachelor’s degree or above in Computer Science, a related technical field, or Content/Creative disciplines, with 3+ years of experience in technical pre-sales, solutions consulting, or a related role.
• - Hands-on experience in content production, such as visual effects (VFX), advertising/creative production, game development, or related fields.
• - Familiarity with Generative Media AI models, including video generation, image generation, and audio generation.
• - Proven experience deploying AI-powered content production pipelines in real-world production environments, including experience with model evaluation and benchmarking.
• - Excellent customer communication and technical presentation skills, with the ability to translate complex technical concepts into clear business value.
• - Deep domain knowledge in at least one industry, such as film/TV, advertising, e-commerce, or gaming.
• - Understanding of enterprise security and compliance requirements for the adoption of MaaS (Model-as-a-Service) solutions, with experience in cloud security and compliance.
• - Strong empathy and a customer-focused mindset, with the ability to build and maintain long-term trusted relationships with a wide range of technical stakeholders.

Job Information

The base salary range for this position in the selected city is $158824 - $317648 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• 3. Exercising sound judgment.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request