Solutions Architect

granitecareers; Murfreesboro (TN); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Onsite gym access

Health, dental, vision, life insurance

401K with company match

Tuition assistance

Paid parental leave

Job summary

Granite is seeking a Solution Architect to lead discovery with clients, translate goals into technology solutions, and drive the business case for complex, multi-technology deployments. The role emphasizes technical leadership in networking, IoT, and managed services, with a focus on sales-aligned solution design and customer success.

The candidate will present across audiences, deliver design documents and SOWs, and partner with SMEs to craft differentiated solutions that meet business

Qualifications

• Requires BS/BA in Engineering or Computer Science or equivalent experience.
• 10+ years in a customer-facing technical role (pre/post sales, consulting, etc.).
• Experience in IT or Managed Services solution development and end-to-end delivery.
• Ability to present technical and non-technical info to broad audiences.
• Current industry certifications incl. RCDD are preferred.

Responsibilities

• Serve as the architectural expert across Granite solutions portfolio.
• Develop solution strategies to meet client goals and justify business cases.
• Build customer relationships to uncover opportunities and drive accounts.
• Deliver technical presentations and tailor content to the audience.
• Create designs, SOWs, and project plans for services engagements.
• Differentiate Granite offerings from competitors and communicate value.
• Collaborate with internal SMEs to build customer solutions and implementations.
• Support sales with on-site client interactions and follow-up.

Skills

Business acumen

Customer-facing tech role

Solution design track record

IT/Managed Services delivery

Effective communication

Interpersonal skills

Technical presentation

Written communication

Certifications (RCDD)

Education

B.S./B.A. in Engineering or CS

Job description

General Summary of Position:

The Solution Architect’s role is one to utilize their technology background to lead the consultative discovery of the client/prospect’s business goals, objectives, and challenges and to translate them into effective technology and services solutions. The SA plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications. Qualified candidates will possess deep experience in the communications and/or network industry in a sales-oriented, technical solution design and architecture role, with an emphasis on various network architectures, IoT, Smart Office, managed services, and mobility solutions.

Duties and Responsibilities:

• Serve as the technical design and architectural expert across the Granite solutions portfolio
• Build and maintain relationships in assigned accounts as appropriate to identify and cultivate additional opportunities
• Develop solutions/strategies using technology to resolve customer issues and achieve business goals/objectives
• Serve as a deal architect for multi-faceted, multi-technology solutions
• Partner with other company subject matter experts to build the customer solution
• Develop and deliver technical presentations with customers and tailor content to audience as appropriate
• Author and deliver solution designs, scope of work (SOWs) and technical project plans incorporating service and program management activities.
• Understand the competitive landscape and can clearly articulate the technical differentiation and value proposition associated with the Granite solutions versus its competitors.
• Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.

Required Qualifications:

• BS or BA in Engineering or Computer Science or equivalent work experience
• Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into technology solutions
• 10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.)
• Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, scopes of work and/or technical project plans are required.
• Experience in the development and implementation of IT and/or Managed Services solutions with accountability for end-to-end delivery
• Ability to present both technical and non-technical information to broad audiences
• Excellent interpersonal skills to effectively work in a team environment and explain complex system solutions to customers.
• Effective written communication skills.
• Current and valid industry certifications in one or more of the following required
  • BICSI - Registered Communications Distribution Designer (RCDD)

Preferred Qualifications:

• Proven experiencewith one or more of the following technologies and/or service solutions:

• ConnectWise PSA and/or CPQ
• Data Center Technologies
• IOT Endpoints
  • Computing Devices, Smart Boards, Climate Control, Digital Signage, Interactive Kiosks, Smart Lighting, Analytics
• Network Architecture
  • Working knowledge of the following
    • Routers, VPN and Firewall- Cisco and Fortinet
    • Switches– Cisco, HP
    • WAN– SDWAN, PTP, MPLS and VPN Topologies
    • Data Centers– Cloud (UCaaS), Hypervisors, Server Farms, SAN, Leaf-Spine Topology
    • Wireless– Cisco/Meraki, HP/Aruba, Aerohive, Ruckus
  • Network Assessment Tools –Netformx, Ekahau, AirMagnet, iBwave, SolarWinds
• Managed Services
  • Managed Wi-Fi
  • IaaS (Infrastructure as a Service)
  • NaaS (Network as a Service)
• Current and valid industry certifications in one or more of the following preferred
  • BICSI - Data Center Design Consultant (DCDC)
  • Cisco/Meraki
  • HP/Aruba
  • TOGAF
  • ITIL
  • CompTia

*Preferred Hybrid out of Murfreesboro, TN or Remote*

#LI-SM1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled