Solutions Architect

Isos Technology; Mississippi; Remote; USD 120,000 - 155,000; Full time

Job summary

An established industry player is seeking a Solutions Architect to drive client success through innovative solutions. In this role, you will collaborate with cross-functional teams, leveraging your expertise in the Atlassian ecosystem to create impactful solutions. Your responsibilities will include understanding client needs, managing multiple engagements, and ensuring client satisfaction. This position offers the flexibility of remote work while being part of a dynamic team committed to excellence in technology solutions. If you are passionate about delivering value and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

401(k) plan

Paid time off

Employee benefits

Bonus program

Qualifications

• 3+ years of experience with Atlassian Core products and software tool implementations.
• Ability to manage multiple clients and engagements effectively.

Responsibilities

• Deliver tailored solutions that meet client objectives and solve problems.
• Manage client priorities and ensure project profitability.

Skills

Atlassian Core products

Agile methodology

Creative problem-solving

Effective communication

Client management

Tools

Atlassian products

Job description

Overview

All billable resources at Isos Technology are Consultants first, with a clear responsibility to deliver value for our clients. As a Solutions Architect, you will be responsible for providing overarching solutions that can be implemented by you and/or other team members in order to meet or exceed client objectives. Your role will involve collaborating with cross-functional teams, understanding client requirements, and delivering tailored solutions that solve client problems and meet their objectives.

Consultant Responsibilities

As a Solutions Architect you will function as the expert on your team that delivers the overall solution for the engagement. You will have the following responsibilities:

• Understand the client problem and objectives and use your expertise to build out a solution to meet or exceed those objectives.
• Be able to make recommendations to the client and/or team members that will solve a technical challenge or limitation.
• Use Isos best practices to consult and implement the Atlassian products in order to achieve client objectives.
• Handle multiple engagements at a time as well as properly manage client priorities and your time.
• Be accountable for client retention, client growth, and project profitability.
• Support the planning and scheduling of your time on a weekly basis to deliver on the scope assigned.
• Support day-to-day client communications, including supporting the Engagement Lead on the creation and maintaining of an engagement plan, status report, and other engagement-related documentation.
• Acquire and maintain at least two Atlassian Certifications.
• Acquire Atlassian accreditations as assigned by Isos Technology.

To function in the role of a Solutions Architect, Isos requires that you already have the following demonstrable and verifiable skills:

• Ability to conduct yourself professionally and within the Isos values.
• Ability to effectively manage priorities and expectations.
• Work in an Agile environment.
• Ability to manage multiple clients and engagements simultaneously.
• Ability to communicate effectively (both orally and in writing) for executive, technical, and business operations audiences.
• Have a deep knowledge and understanding of the Atlassian ecosystem.
• Minimum 3+ years experience and/or expert knowledge of Atlassian Core products.
• Minimum 3+ years experience managing software tool implementations over a complex lifecycle, especially including:
• Discovering and documenting requirements.
• Complex analysis with a special focus on process discovery.
• Creative problem-solving.
• Written, face-to-face, and group presentation-based communication to multiple audiences.
• Occasional weekend work and travel may be required for this position.

About Isos Technology

Isos is a leading technology solutions provider that helps organizations optimize their tools and processes to drive innovation and efficiency. Specializing in IT Service Management (ITSM), Cloud, and Agile at Scale, the company partners with businesses to enhance productivity and streamline operations. With a distributed workforce and a commitment to delivering expert consulting services, the organization has been recognized for its excellence in enterprise solutions and business transformation.

This position is primarily a work from home position and we consider applicants throughout the United States. We honor pay transparency, and the Arizona compensation range for this position is between $120,000 - $155,000 plus eligibility for the company bonus program, a suite of employee benefits, paid time off, and a 401(k) plan. Actual compensation can vary based on qualifications, experience, and geographic pay differentials.

Isos Technology is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, national origin, color, age, physical or mental disability, spousal affiliation, marital status, a serious medical condition, genetic information, veteran status or any other basis prohibited by federal, state, or local law. Candidates must be willing to participate in and successfully pass a background check and pre-employment drug testing and be authorized to work in the United States. Isos Technology is also an E-Verify participating employer.