Solutions Architect

Blink - Employee Experience Platform; Boston (MA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equity allocations

Generous bonus plan

Company shutdown between Christmas and New Year

20 days' leave + public holidays

401(k) savings plan

Private health insurance

Job summary

A digital workplace platform company is looking for a Solutions Architect to manage technical project implementations and provide customer-focused solutions. The ideal candidate should have over 5 years of experience in B2B software and a proven track record in customer-facing roles. They will be responsible for defining technical solutions and collaborating cross-functionally, ensuring successful deployments. This role offers a dynamic work environment with opportunities for growth and competitive benefits.

Qualifications

• 5+ years of project management experience in B2B software implementation, Technology consulting or SaaS environments.
• Proven track record in customer-facing technical roles.
• Deep understanding of enterprise application landscape and security protocols.

Responsibilities

• Serve as the primary technical lead from pre-sales to implementation.
• Scope and define technical solutions for complex requirements.
• Deliver impactful technical presentations and documentation.

Skills

Project management

Customer-facing technical roles

Troubleshooting

Communication

Problem-solving

Adaptability

Education

Bachelor's degree in Engineering, Computer Science, MIS, or comparable field

Tools

Monday.com

Miro

Lucid

Job description

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About Blink

Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences. We're at the forefront of workplace evolution, providing innovative solutions that connect entire workforces and deliver unprecedented insights into employee engagement and behaviour.

Role Overview

We are seeking an exceptional Solutions Architect to join our services team. This role combines strategic technical expertise, project management, and customer-centric solution design. You'll be a critical bridge between our customers, customer facing teams, and our engineering organization, driving successful platform implementations and innovative solutions.

Key Responsibilities

• Serve as the primary technical lead from pre-sales through to implementation and into Customer Success.
• Scope and define technical solutions based on complex customer requirements
• Liaise with Product and Engineering to offer innovative solutions to customer business challenges
• Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers
• Respond to technical components of RFPs
• Plan, track, and oversee technical project timelines and specifications: conducting regular projects status meetings, managing risks and proactively addressing technical challenges
• Understand and lead a customer through complex testing cycles
• Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams

Requirements

Professional Experience

• 5+ years of project management experience in B2B software implementation, Technology consulting or SaaS business environments
• Proven track record in customer-facing technical roles
• Experience in troubleshooting customer issues - managing issue mitigation and closure.

Technical Expertise

• Deep understanding of:
  • Enterprise application landscape
  • Application and identity architecture
  • Data relationships and dependencies
  • SaaS protocols and integrations
  • APIs (SCIM 2.0/ HTTPS/ SOAP)
  • Network security protocols (OAuth, SAML, LDAP)
  • Hands-on experience in one or preferably several of:
    • Web development (JavaScript, HTML, frontend frameworks)
    • Mobile development (iOS, Android)
    • Backend development (Java, C#, Node.js, Python)
    • IP-based real-time communications
  • Knowledge of core application security principles.

Educational Background

• Bachelor's degree in Engineering, Computer Science, MIS, or comparable field preferred.

Our Ideal Candidate

• Exceptional communication and problem-solving abilities
• Experience managing internal teams and customer stakeholders
• Resourceful and inquisitive learner
• High emotional intelligence
• Ability to rapidly understand and solve complex technical challenges, and explain complex technical concepts clearly
• Adaptable to fast-paced environments
• Solution-oriented mindset, with a focus on building scalable, long-term solutions
• Action-oriented to drive customer requirements forward
• Experience with productivity management tools such as Monday.com, Miro, Lucid

Benefits

You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you'll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!

Benefits include:

• Equity allocations with significant upside potential
• Simple, transparent and generous bonus plan
• Company shutdown between Christmas and New Year
• 20 days' leave + public holidays
• 401(k) to help you save for a bright future
• Private health insurance- with medical, dental and vision coverage
• Ability for you to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people

At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.