Solutions Analyst L3

SBV; Houghton (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

SBV seeks an experienced professional to lead business case development, stakeholder analysis, and enterprise initiatives. You will design future-state processes, manage governance, and partner with stakeholders across IT, business, and operations to drive value and conformity to standards.

Responsibilities include refining requirements, leading cross-domain analysis, and ensuring delivery aligns with approved business cases while supporting change programs and governance forums.

Qualifications

• 7 years’ experience in solution analysis or senior business analysis.
• 3 years of experience in a functional or business consulting role
• 4 years of experience in Integration Systems
• Proven experience leading business cases and enterprise initiatives.
• Degree in Information Technology, Engineering, Business Analysis, or related field.
• Advanced Business Analysis or strategy-related certifications: Advantageous
• Six sigma certification or similar
• Sense making of Information: Ability to see, analyze and making sense of the world around us, to sift through a myriad of information, to elevate complexity to simplicity, convert it into intelligence, understand the context the business is operating in, and to arrive at a decision in order to assist in giving direction to the business.
• Relationship and Alliance Building Skills: Ability to skilfully use interpersonal- and networking skills in order to develop a sound relationship/alliance and cooperate with key stakeholders inside/ outside the organisation and maintain such a relationship over time towards the achievement of objectives. Navigating complex social and political situations effectively
• Analytical and Critical Thinking: Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action
• Negotiation Skills: Ability to apply appropriate interpersonal skills and negotiation tactics, in an effort to identify and discuss common issues, finding common ground and with the aim of reaching agreement on a mutually beneficial solution and promoting collaboration between the parties
• Systems Thinking Ability: Ability to make reliable inferences of behaviour by taking a holistic view of complex situations, seemingly caused by a combination of isolated and usually unpredictable forces, and to be able to understand and link the interconnectedness of the parts to the system
• Quality Management: Ability to do benchmarking and set standards, to implement systems and processes to ensure quality control, quality assurance and continuous improvement in order to meet customer requirements and comply with legislation
• Corporate Governance: Ability to correctly apply internal control measures and framework of processes/policies and legislation in a transparent way in order to responsibly govern the organisation and ensure good accountability towards Management, Customers, Shareholders, Government and the Community

Responsibilities

• Analyse and document requirements and use appropriate techniques to refine, review and validate requirements.
• Define and gain agreement on project budgets, ensure projects track to the budget.
• Lead enterprise-scale business problem definition across business units.
• Ensure clarity of objectives, outcomes, constraints, and success measures.
• Investigate assumptions and ensure requirements are outcome-driven and value-focused.
• Own and review complex, cross-domain business cases.
• Guide options analysis, benefits modelling, and trade-off decisions.
• Support executive and governance forums with decision-quality insights
• Lead end-to-end value chain analysis across systems and business domains.
• Define integrated future-state processes that optimise efficiency, control, and customer outcomes.
• Drive standardisation, reuse, and simplification at enterprise level.
• Translate future-state processes into functional solution designs, including system behaviour, integrations, and data flows.
• Ensure solution feasibility and alignment with enterprise principles.
• Maintain end-to-end traceability across process, requirement, and solution artefacts.
• Support delivery teams through design walkthroughs, testing, and validation.
• Translate strategic objectives into execution-ready solution definitions.
• Evaluate solution trade-offs across cost, risk, complexity, and scalability.
• Ensure solutions remain aligned to approved business cases through delivery.
• Test all solution aspects, including but not limited to acceptance, security, performance, and integration.
• Provide input in iteration meetings (planning meetings, daily standup).
• Implement adequate levels of solution governance that are fit for purpose whilst supporting solution delivery.
• Proactively engage with departments on governance and processes to manage change requests.
• Participate in Change Board interactions and ensure compliance with all ICT policies and procedures.
• Maintain effective communication and regular engagement with key stakeholders.
• Collaborate with commercial, UX, technology, support, testing, and other SMEs to analyse user needs and requirements.
• Maintain timeliness in accordance with SLAs.
• Responsible for the review of vendor engagements.
• Mentor and develop Level 1 and 2 Solutions Analysts.
• Define standards, templates, and quality benchmarks for analysis and business case development.
• Continuously uplift solution analysis maturity.
• Plan and prioritise competing demands, demonstrating the ability to manage them
• Protect and maintain the confidentiality of critical business systems and data.
• Adhere to SBV's development standards and principles.
• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
• Lead as an Ambassador and executor of Change.
• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Skills

Requirements analysis

Business case development

Stakeholder management

Change management

Systems thinking

Analytical thinking

Negotiation

Quality management

Corporate governance

Education

Degree in Information Technology, Engineering, Business Analysis, or related field

Advanced Business Analysis or strategy-related certifications

Six sigma certification or similar

Job description

Business Case Development & Stakeholder Analysis

• Analyse and document requirements and use appropriate techniques to refine, review and validate requirements.
• Define and gain agreement on project budgets, ensure projects track to the budget.
• Lead enterprise-scale business problem definition across business units.
• Ensure clarity of objectives, outcomes, constraints, and success measures.
• Investigate assumptions and ensure requirements are outcome-driven and value-focused.
• Own and review complex, cross-domain business cases.
• Guide options analysis, benefits modelling, and trade-off decisions.
• Support executive and governance forums with decision-quality insights
• Lead end-to-end value chain analysis across systems and business domains.
• Define integrated future-state processes that optimise efficiency, control, and customer outcomes.
• Drive standardisation, reuse, and simplification at enterprise level.

Solution Design & Functional Ownership

• Translate future-state processes into functional solution designs, including system behaviour, integrations, and data flows.
• Ensure solution feasibility and alignment with enterprise principles.
• Maintain end-to-end traceability across process, requirement, and solution artefacts.
• Support delivery teams through design walkthroughs, testing, and validation.
• Translate strategic objectives into execution-ready solution definitions.
• Evaluate solution trade-offs across cost, risk, complexity, and scalability.
• Ensure solutions remain aligned to approved business cases through delivery.

Quality and Risk Management

• Test all solution aspects, including but not limited to acceptance, security, performance, and integration.
• Provide input in iteration meetings (planning meetings, daily standup).
• Implement adequate levels of solution governance that are fit for purpose whilst supporting solution delivery.
• Proactively engage with departments on governance and processes to manage change requests.
• Participate in Change Board interactions and ensure compliance with all ICT policies and procedures.

Business Partnering and Customer Support

• Maintain effective communication and regular engagement with key stakeholders.
• Collaborate with commercial, UX, technology, support, testing, and other SMEs to analyse user needs and requirements.
• Maintain timeliness in accordance with SLAs.
• Responsible for the review of vendor engagements.

Effective capability and self-management

• Mentor and develop Level 1 and 2 Solutions Analysts.
• Define standards, templates, and quality benchmarks for analysis and business case development.
• Continuously uplift solution analysis maturity.
• Plan and prioritise competing demands, demonstrating the ability to manage them
• Protect and maintain the confidentiality of critical business systems and data.
• Adhere to SBV's development standards and principles.

Governance

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Lead as an Ambassador and executor of Change.

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

• 7 years’ experience in solution analysis or senior business analysis.
  • 3 years of experience in a functional or business consulting role
  • 4 years of experience in Integration Systems
• Proven experience leading business cases and enterprise initiatives.
• Degree in Information Technology, Engineering, Business Analysis, or related field.
• Advanced Business Analysis or strategy-related certifications: Advantageous
• Six sigma certification or similar
• Sense making of Information: Ability to see, analyze and making sense of the world around us, to sift through a myriad of information, to elevate complexity to simplicity, convert it into intelligence, understand the context the business is operating in, and to arrive at a decision in order to assist in giving direction to the business.
• Relationship and Alliance Building Skills: Ability to skilfully use interpersonal- and networking skills in order to develop a sound relationship/alliance and cooperate with key stakeholders inside/ outside the organisation and maintain such a relationship over time towards the achievement of objectives. Navigating complex social and political situations effectively
• Analytical and Critical Thinking: Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action
• Negotiation Skills: Ability to apply appropriate interpersonal skills and negotiation tactics, in an effort to identify and discuss common issues, finding common ground and with the aim of reaching agreement on a mutually beneficial solution and promoting collaboration between the parties
• Systems Thinking Ability: Ability to make reliable inferences of behaviour by taking a holistic view of complex situations, seemingly caused by a combination of isolated and usually unpredictable forces, and to be able to understand and link the interconnectedness of the parts to the system
• Quality Management: Ability to do benchmarking and set standards, to implement systems and processes to ensure quality control, quality assurance and continuous improvement in order to meet customer requirements and comply with legislation
• Corporate Governance: Ability to correctly apply internal control measures and framework of processes/policies and legislation in a transparent way in order to responsibly govern the organisation and ensure good accountability towards Management, Customers, Shareholders, Government and the Community