Solutions Analyst

Syncreon; Auburn Hills (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

DP World Contract Logistics seeks a Solutions Analyst to bridge business needs and technology, designing scalable IT solutions and supporting deployment across projects.

You will work with customers, IT teams, engineering and operations to produce functional specifications, guide SDLC and QA, and support deployments during warranty, with travel up to 15–20% as required.

Qualifications

• Must have degree or diploma in a relevant field with problem-solving ability.
• Ability to design practical IT solutions aligned with business needs.
• Experience with ERP/WMS software and database technologies.

Responsibilities

• Organize and lead IT requirement gathering with stakeholders.
• Produce Functional Specifications to support new projects and change requests.
• Collaborate across Customers, IT Analysts, Business Development, Engineering and Operations.
• Analyze gaps, assess impact, document Functional Requirements.
• Design cost-effective solutions considering geography, time, budget, and resources.
• Support testing phases and assist deployments during warranty.

Skills

Problem solving

Conceptual design

Customer service orientation

ERP/WMS experience

ITIL/COBIT/ISO/TS knowledge

Project management basics

Database skills (Oracle/SQL Server)

SQL/PLSQL/MS Access

Willing to travel 15-20%

Education

Community college diploma or university degree preferred

Tools

ERP/WMS software

Job description

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DP World Contract Logistics delivers tailored, scalable, and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.

We are seeking a highly motivated Solutions Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work closely with stakeholders to analyze business requirements, design scalable solutions, and support the successful implementation of technology initiatives that improve operational efficiency and customer satisfaction.

As a Solutions Analyst, you will play a key role in identifying business challenges, translating requirements into functional specifications, and collaborating with cross-functional teams to deliver innovative solutions.

About the role:

• Responsibility for the IT solution architecture and design incorporating the engineering solution, operational and customer specific requirements.
• Responsible for producing the Functional Specifications to support the delivery of new business projects, business Change Requests and customer change requests.
• Working closely with Customers, IT Analyst team, Business Development teams, Engineering, Process Engineering & Operational teams, Facilitation of solution design workshops.
• Business Analysis, gap review, impact assessment and documentation of Functional Requirements.
• Design of practical, efficient, cost effective solutions providing options with benefits, risks, recommendations included. Solutions will need to be designed taking into consideration of geography, time, budget, resource, customer constraints, volumes, skills, available technologies
• Completion of Functional Specifications to meet solution design and customer requirements with appropriate sign-offs.
• Communication and liaison with all key stakeholders.
• Subject matter expert and point of contact for overall solution throughout the project life-cycle.
• Support/Assist project test phases – QA, System Integration Testing, User Acceptance Testing.
• Facilitate and support onsite deployments through warranty periods.
  Liaison/point of contact between operations and software development team.
• Management, diagnosis and prioritization of issue logging in conjunction with IT Project Manager.
• Integration Analysis to support the Integration of DP World Application with Customer systems.
• Support of solution deployments from concept through live/warranty phase.
  Review and approval of delivered software prior to promotion into production environments
• Responsible for supporting delivery of projects through to closure of warranty phase.
• Candidates must be available to travel internationally to support customer deployments as and when required.

About the Role

How you will contribute

• Organize and/or attend customer/internal meetings to help ascertain IT requirements as required by plant management.
• Support of new internal/external customer functionality requests at multiple locations.
• Develop scope, manage, and prioritize site IT Projects to ensure delivery on time and on budget.
• Develop SME skills in internal WMS application. Analyze customer requests versus system capabilities, developing functional requirements and oversee SDLC process to deliver enhancements to customer facilities.
• Budget administration and advisory responsibility for the IT capital and operational expenditure and facilitate IT purchasing and leasing.
• Prepare risk assessments (FMEAs) and review with core IT teams.
• Assist in RFQ (Request for Quote) submissions by providing analysis to determine software processes and hardware requirements.
• Assist with customer presentations which demonstrate syncreon IT processes and software capabilities.
• Other duties as assigned

Your Key Qualifications

• Minimum of a community college diploma, university degree preferred.
• Able to solve complex problems down to their constituent elements, formulate and evaluate a range of alternative solutions.
• Must have excellent conceptual design skills – an instinctive feel for which solutions ‘fit’ and which need rethinking.
• Strong on customer service orientation.
• Automotive operational or logistics experience is a benefit.
• Experience with implementing, configuring and maintaining ERP/WMS software applications.
• Experience and/or knowledge of ITIL, COBIT, ISO, TS.
• Project Management Methodologies is a plus.
• Must have a proven background in database technologies including Oracle or SQL Server, SQL*Plus and PL/SQL, MS Access.
• Willingness to travel up to 15-20%. Travel is primarily domestic, with possibility for some international.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures– not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Nearest Major Market: Detroit

Job Segment: Testing, Logistics, Solution Architect, Engineer, Technology, Operations, Automotive, Engineering