Solution Product Executive

The Craneware Group; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

The Craneware Group is looking for a dedicated Solution Product Executive (SME) to enhance customer success across its Medication & Supply Portfolio. In this critical role, you will serve as the subject matter expert, guiding customers through their journey from engagement to full product adoption.

Your expertise in pharmacy operations, along with your proven ability to analyze complex healthcare environments, will be essential for driving successful outcomes. A strong foundation in healthcare operations and a passion for customer engagement are key to thriving in this fast-paced role.

Qualifications

• Licensed Registered Pharmacist or Pharmacy Degree required (PharmD preferred).
• Bachelor’s degree with 7+ years’ experience in complex healthcare operations, ideally within pharmacy or hospital environments.
• Extensive knowledge of the 340B program and healthcare delivery systems.

Responsibilities

• Serve as SME for Medication & Supply platforms, guiding customers to value realization.
• Partner with Sales to present and demonstrate product value.
• Lead customer-facing assessments, delivering tailored solutions.

Skills

Healthcare operations

Pharmacy systems expertise

Project management

Problem analysis and solution delivery

Excellent communication skills

Detail-oriented multitasking

Education

Licensed Registered Pharmacist or PharmD

Bachelor’s degree with 7+ years of experience

Tools

Automated dispensing cabinets

Inventory and formulary management systems

Healthcare delivery systems

Job description

Let’s transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.

If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we'll fuel the expansion of our SaaS platform and develop cutting‑edge applications that redefine the healthcare landscape.

We are seeking a Solution Product Executive (SME) to lead the customer‑facing success of Craneware’s Medication & Supply Portfolio.

In this highly visible role, you will act as the subject matter expert (SME) across pharmacy and medication solutions—partnering closely with Sales, Implementation, Training, Customer Success, and the Revenue Office to ensure customers fully realize the value of our solutions.

From early‑stage prospect engagement through implementation and long‑term adoption, you will play a critical role in demonstrating product value, shaping customer solutions, and driving successful outcomes.

You Will Be:

• Serving as the subject matter expert for Craneware’s Medication & Supply platforms, guiding customers from initial engagement through to value realization.
• Partnering with Sales to present, position, and demonstrate product value in both virtual and on‑site settings.
• Leading customer‑facing assessments, delivering tailored solutions aligned to customer needs.
• Supporting product demonstrations, showcasing functionality, benefits, and real‑world application.
• Collaborating with Implementation, Training, and Customer Success teams to ensure seamless onboarding and full product adoption.
• Delivering education and training to customers to maximize engagement and utilization of the platform.
• Developing solutions that enhance workflow efficiency and revenue cycle performance for healthcare organizations.
• Contributing to cross‑sell and upsell opportunities by identifying additional customer needs.
• Acting as a thought leader internally and externally, contributing expertise across the portfolio.
• Working cross‑functionally with Pharmacy Operations and Product Management to enhance product capability and customer outcomes.
• Staying current on industry trends, regulatory changes, and evolving technology within the medication and pharmacy space.

You Will Bring:

• Licensed Registered Pharmacist or Pharmacy Degree required (PharmD preferred).
• Bachelor’s degree with 7+ years’ experience in complex healthcare operations, ideally within pharmacy or hospital environments.
• Extensive knowledge of the 340B program and healthcare delivery systems, including hospital and clinical pharmacy operations.
• Strong expertise across pharmacy systems and workflows, including:
  • Automated dispensing cabinets
  • Inventory and formulary management
  • Wholesaler invoicing
  • 340B regulations and compliance
• Advanced computer proficiency, with the ability to quickly learn and navigate new systems.
• Proven ability to analyze problems and deliver solutions at both strategic and operational levels.
• Excellent written and verbal communication skills, with the ability to engage diverse stakeholders.
• Comfortable working in a fast‑paced, dynamic, and evolving environment.
• Strong project management and stakeholder engagement skills.
• Highly detail‑oriented, with the ability to work independently and manage priorities effectively.
• Collaborative team player, committed to contributing to team, departmental, and organizational goals.
• Strong presentation skills, both in‑person and virtual, with the ability to clearly communicate complex concepts.
• Ability to capture customer feedback and translate insights into actionable product enhancements.