Solution Engineer, ESS

Gotion Inc.; Manteno, Fremont (IL, CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading technology company in Manteno, IL is seeking an experienced technical support engineer to provide pre-sales technical support for energy storage systems (ESS). You will work closely with sales and R&D teams to ensure high-quality designs and customer satisfaction. Candidates should have a relevant degree and at least 3 years of experience in technical support. The position offers a salary range of $80,000 - $120,000 USD based on qualifications and experience.

Qualifications

• 3+ years of experience in ESS engineering/design pre-sales support and project management.
• Ability to communicate complex technical subject matter effectively.

Responsibilities

• Pre-sales technical support for customer account engagements.
• Manage technical account engagements as a key member of the sales team.
• Coordinate field testing and feedback collection for new hardware and software.

Skills

Technical support

Project management

Communication skills

Networking

Education

BSEE, BSME or MS

Job description

Gotion Inc. is based in Silicon Valley, CA, with a Manufacturing facility in Manteno, IL and R&D centers in Ohio, China, Japan and Europe. We innovate in next generation electric vehicle and energy storage technologies (lithium batteries and related systems) to accelerate electrified transportation and sustainable development.

Responsibilities

• Pre-sales technical support for customer account engagements including documentation/best practices and training to ensure a high-quality design and minimal post-sales technical support issues
• Pre- and post-sales management of technical account engagements as a key member of the sales team to ensure comprehensive design, installation and operational plans are developed and communicated to drive ESS solution adoption and ongoing business growth
• Pre-sales technical support for utility-scale and commercial projects, and customized design support to ensure Gotion design wins and high-quality designs that save customers cost
• Engage with Research and Development and Product Management to address identified product/technical issues and provide recommendations for product improvements; contribute to market training and tools
• Coordinate field testing and feedback collection for new hardware and software
• Work with Customer Support to ensure a closed-loop system on key technical and product issues and maintain high customer satisfaction, especially with top installers
• Lead engagement with customers on application of ESS systems and collaborate with partners for balance of system equipment providers, software/EMS integration and EPC
• Develop technical documentation to support the portfolio of ESS products, including technical specifications, manuals, safety certifications, and technical diligence proposals

Requirements

• Work with Sales Managers to deliver high-quality field/customer technical support to enable account and project wins and ensure top-tier customer support
• Collaborate with the sales team to prioritize account/project opportunities relative to available technical resources and ensure close coordination with the customer
• Lead and manage tasks in the technical pipeline to ensure qualified projects receive appropriate pre-sales design and technical support
• Collaborate with China-based R&D, design and pre-sales teams to ensure ESS products are prepared to win business
• Collaborate with Product Management on technical tools and training and drive adoption through the sales team, partners and distributors
• Act as the sales focal point for input to product management on major product and technical issues and proposed solutions
• Manage a closed-loop process with product management, customer support and sales on all pre-sales topics and issues

Qualifications

• BSEE, BSME or MS preferred
• 3+ years of experience in ESS engineering/design pre-sales support and project management
• Ability to communicate complex technical subject matter effectively with external partners and customers
• Strong networking and communication skills
• Ability and willingness to travel locally, domestically and internationally

Base pay is one part of our total compensation package at Gotion and is determined within a range. The base pay range for this role is $80,000 - $120,000 USD and will depend on skills, qualifications, experience, and location.

Gotion Inc. is proud to be an equal opportunity employer. We are dedicated to fostering a diverse workforce and ensuring equal employment opportunities for all.