Solution Engineer

Supermicro; California, San Jose (MO, CA); On-site; USD 73,000 - 120,000; Full time

Job summary

An innovative leader is sought to join a rapidly growing IT company as a Solution Engineer. This role involves providing engineering support, driving product innovation, and collaborating with cross-functional teams to meet customer needs. The ideal candidate will possess strong technical communication skills and a solid background in server architecture, with opportunities to influence product development and customer satisfaction. Join a dynamic team that values creativity and technical expertise, and contribute to cutting-edge solutions in a thriving industry.

Qualifications

• 2+ years in the enterprise server industry with engineering degree.
• Strong background in x86-based server architecture.

Responsibilities

• Provide pre and post engineering support for enterprise customers.
• Drive product innovation by communicating customer needs.

Skills

Excellent communication skills

Understanding customer needs

Technical documentation

Leadership skills

Debugging and diagnostic skills

Education

Bachelor in Computer Science

Engineering related major

Tools

Linux

Windows

Virtualization platforms

Job description

Job Req ID: 26223

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Super Micro Computer, Inc., one of the fastest growing IT companies in the world, is looking for an innovative leader to fill a Solution Engineer position. As a critical member of our Strategic Solution and Global Services department, the Solution Engineer is responsible for performing and completing projects to customer satisfaction in a safe, efficient, and timely manner; performs other duties as required, based out of our headquarters located in San Jose, CA.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

* Provide pre and post engineering support for major enterprise and US Fed Govt customers

* Participate in design review meetings with product and engineering teams to provide feedback and insight on upcoming product plans (RFP/RFQ)

* Create technical content to show customers how to implement specific use cases or best practices for new technologies

* Drive product innovation by communicating customer needs and product feedback to Product Management, Engineering, Marketing and Sales

* Follow industry trends to monitor emerging enterprise technologies and applications

* Build and review solution configuration per specification by customer

* Perform system validation test with required operating system / applications

* Support Sales Team in services and technical fields of Standard Server / OEM System / liquid cooling system business practices

* Support to define customer requirements, develop and drive localized/customized server product

* Collaborate with product team and other departments in term of planning, design, and serviceability of product

* New Product Introduction (NPI) management of sample/pilot-run production

* Solicit and collect new requirements needed for Supermicro server product

* Leverage existing resources and coordinate them for customization on OEM products and meeting customer's development schedule

* Lead cross-function teams for sustaining supports like RMA, Failure Analysis, ECO implementations, SOP and services

* Provide documentation and technical know-how to service and support Standard / OEM system production lines

Qualifications:

* Bachelor or above in Computer Science or other Engineering related major is desirable

* Minimum 2+ years of experience working in the enterprise server industry with a related engineering degree (US Fed Govt working experience is a plus)

* Excellent communication skills and business sense required

* Ability to understand customer needs and create engineering solutions using server, storage, liquid cooling systems, network components, and services

* Ability to present the corporate brand, product, solutions and services to customers

* Ability to document and write detailed SOP, test plans, technical requirements for customer service/support and manufacturing

* Visit on-site facilities and operations to enable solution integration and issue resolution

* Strong background and experience with x86-based server architecture

* Solid HW system design debugging and diagnostic skills

* Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines

* Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus

* Self-motivated with minimal supervision; Some travel required (up to 25%)

Salary Range

$73,000 - $120,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.