Solution Design Specialist - Laboratory Workflow

Abbott; California; Remote; USD 90,000 - 120,000; Full time

Job summary

Abbott is seeking a Solution Design Specialist to support sales in the Molecular Diagnostic Division. This remote role requires expertise in automation and diagnostics, with significant travel. The specialist will analyze customer workflows and enhance laboratory efficiency, contributing to improved patient care.

Benefits

Career development opportunities

Free medical coverage

Excellent retirement savings plan

Tuition reimbursement

Qualifications

• 3+ years of experience in the healthcare industry.
• 2+ years of diagnostics and/or laboratory experience.
• Proficient in client facing demonstrations and presentations.

Responsibilities

• Serve as subject matter expert in automation and molecular diagnostics.
• Analyze customer data and develop solutions design reports.
• Collaborate with marketing and product development teams.

Skills

Automation

Technical laboratory skills

Lean laboratory workflow experience

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Our molecular division delivers best-in-class innovative testing solutions for people around the world to provide answers to life’s critical health decisions. We help people live full and healthy lives through our accessible, molecular-based solutions.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Solution Design Specialist is part of the Abbott Molecular Diagnostic Division, which sells the Alinity m and reagents to healthcare facilities like hospitals, IDNs, reference labs, and women's health offices. This is a remote position covering the West (WA/OR/CA/AZ/NM/TX/NV) and will require 60-70% travel.

The Solutions Design Specialist will serve as the subject matter expert to support sales by creating technical designs that drive cost efficiencies, operational productivity, and improve patient care. This role involves developing and implementing automation, workflow, informatics, and professional services strategies for key strategic customers and national/regional health systems. The specialist will act as a laboratory workflow consultant and communication link to global and US marketing teams, initiate competitive comparisons to support business strategy, and build long-term relationships with internal and external customers.

What You’ll Work On

• Serve as subject matter expert and consultant in automation, molecular diagnostics, lean laboratory workflow, and professional services.
• Analyze customer data, conduct workflow assessments, and develop solutions design reports with insights and recommendations.
• Share best practices to enhance molecular instrumentation functionality and customer satisfaction.
• Ensure balanced performance across technical specialist teams in achieving molecular diagnostics lab closes and professional services revenue.
• Create, standardize, and disseminate tools to support the Solution Design team and broader sales.
• Act as liaison and provide input to global/US marketing, R&D, and Sales for product and process development and improvement.
• Collaborate with marketing and product development teams to deliver voice-of-customer feedback and enhance Abbott Molecular solutions.
• Stay informed about laboratory lean workflow, industry trends, market regulations, and healthcare policy within the defined customer segment.

Required Qualifications

• Bachelor’s degree
• Strong automation, technical laboratory skills and lean laboratory workflow experience
• 3+ years of experience in the healthcare industry
• 2+ years of diagnostics and/or laboratory experience
• Experience designing, selling and/or implementing multisite automation and informatics projects
• Proficient in client facing demonstrations and presentations
• Proficient in Microsoft Word, Excel, PowerPoint
• Ability to travel 60 to 70%

Preferred Qualifications

• Diagnostics experience strongly
• Understand workflow and workflow improvement using Lean principles
• Lean and/or Six Sigma certification
• Laboratory design experience
• Strong understanding on how technology drives value in healthcare preferred
• Experience with building business on current accounts and creating new profitable accounts
• Understands IT technology within hospital environment

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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