Solution Delivery Manager

outsystems; United States; On-site; USD 132,000 - 160,000; Full time

Job summary

OutSystems is seeking a Senior Solution Delivery Manager to drive the growth of our Professional Services, partnering with Sales to position best-fit solutions, and guiding engagements from scoping to go-live.

You will leverage AI across global teams, own the adoption journey, forecast bookings, and develop delivery partners while exceeding services quotas.

Qualifications

• 5+ years in a customer-facing role related to software implementations.
• Hands-on AI knowledge and application experience.
• 3+ years translating complex business/technical topics for management and technical audiences.
• 3+ years in a professional services role with proven delivery.
• 2+ years growing service bookings and forecasting revenue.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Partner with Sales and partner ecosystems to understand goals and requirements.
• Lead scoping, sizing, estimating, and proposals for services engagements.
• Create Statements of Work and manage the sales order process.
• Provide management oversight of engagements you sell.
• Own adoption journey from pre-sales to go-live date.
• Grow regional services pipeline and drive backlog consumption.
• Forecast services bookings and revenue.
• Manage large portfolio across industries and geographies.
• Develop delivery partners and joint value proposals for customers.
• Lead discovery, scoping, and accurate cost estimates for delivery.
• Exceed services sales quotas.

Skills

AI knowledge

Customer facing

Communication to execs

Project delivery

Sales forecasting

Education

Bachelor's Degree or equivalent

Job description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

As a Senior Solution Delivery Manager (SDM), you will be essential to the successful growth of our Professional Services business. You will partner with our Sales team to position best-fit solutions from our Professional Services teams. This role gives you challenging opportunities to help clients design, build and deploy agentic applications on the OutSystems platform. You will leverage AI with high-performing global teams and with our partner ecosystem to solve interesting and innovative challenges across a wide range of companies and industries. As a Sr. SDM, you will help enable customers and partners to take advantage of the OutSystems agentic systems platform to accelerate change and transform their businesses. We need an AI experienced high-performer to be the cornerstone of this team as we move forward.

Responsibilities

• Partner with the Sales Team and our partner ecosystems to understand the customer's business goals, process challenges, and functional requirements
• Leverage AI to lead the scoping, sizing, estimating, and proposing for OutSystems professional services engagements
• Create Statements of Work for professional service engagements and execute sales order process
• Provide management oversight of professional service engagements you sell
• Own the customer's adoption journey from the pre-sales stage through Time to First Value (TTFV) and ultimately the go-live date
• Grow the regional services pipeline and drive consumption of the services backlog
• Provide regular forecasts of services bookings and services revenue
• Manage a large portfolio of customers and projects that vary in use-case, industry and size while acting as a key player in add-on services and renewals
• Be innovative, make a positive impact and advocate the company culture on each interaction with your team, the company and our customers
• Identify and develop delivery partners and create joint value proposals for customers
• Comfortable leading business and technical discovery sessions, scoping, and providing accurate estimates for the cost of delivery to define a statement of work
• Exceed Services Sales quotas

Salary Determination: Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent.

In determining salary ranges, we consider factors such as:
Market Research: Industry reports, salary surveys, and online salary databases
Company Performance: Financial performance, revenue growth, and budget allocation
Job Requirements: Skills, experience, and qualifications necessary for the role
Geographic Location: Cost of living, market conditions, and industry standards in our region

$131,750 - $160,435 Base Salary

Requirements

• 5 years + of experience in a customer facing role related to software implementations (including positioning services and solutions into various verticals)
• AI knowledge and application experience
• 3yrs + experience in understanding and communicating complex business and technical subjects to Management and Technical audiences
• 3yrs + experience in a Professional Services role with a strong track record of consistently delivering projects
• 2yrs + success growing service bookings and accurately forecasting services revenue
• Bachelor's Degree (or equivalent work experience)

Preferred

• Entrepreneurial mindset
• Action-oriented with a result-driven attitude to drive successful engagements
• Ability to work across geographies and cultures
• Intellectual curiosity
• Sense of humor
• PMP, PCI-ACP and SCM

We're big on mentoring, if we see a spark, infectious enthusiasm, a growth mindset, examples of radical perseverance, success in the face of adversity or some combination of these, you might be the next OutSystems' Sr. SDM.

More about OutSystems

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission‑critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.

As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise‑grade framework. We provide the tools for teams of any size to deliver high‑quality, reliable AI solutions that drive real business impact.

We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise soft