Solution Delivery Manager

OutSystems; Northern (KY); Hybrid; USD 132,000 - 160,000; Full time

Job summary

OutSystems in the United States seeks a Senior Solution Delivery Manager to drive professional services engagements, partnering with Sales and our partner ecosystem to design, scope, and deliver AI-enabled applications on the OutSystems platform.

You will own the adoption journey from pre-sales to go-live, forecast services bookings, manage a diverse portfolio, and help grow the services backlog while ensuring high-value client outcomes.

Qualifications

• 5+ years in a customer-facing role related to software implementations
• AI knowledge and application experience
• 3+ years in understanding and communicating complex business and technical subjects to management and technical audiences
• 3+ years in a Professional Services role with a strong track record of delivering projects
• 2+ years of experience growing service bookings and forecasting services revenue
• Bachelor’s Degree (or equivalent work experience)

Responsibilities

• Partner with the Sales Team and partner ecosystems to understand the customer's goals, challenges, and requirements
• Lead scoping, sizing, estimating, and proposing for OutSystems professional services engagements using AI
• Create Statements of Work for professional service engagements and execute sales order process
• Provide management oversight of professional service engagements you sell
• Own the customer’s adoption journey from pre-sales through Time to First Value and go-live
• Grow the regional services pipeline and drive consumption of the services backlog
• Provide regular forecasts of services bookings and services revenue
• Manage a large portfolio of customers and projects across various use-cases and industries
• Identify and develop delivery partners and create joint value proposals for customers
• Lead business and technical discovery sessions and provide accurate delivery cost estimates
• Exceed Services Sales quotas

Skills

AI knowledge

Customer facing

Education

Bachelor’s Degree or equivalent

Job description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! As a Senior Solution Delivery Manager (SDM), you will be essential to the successful growth of our Professional Services business. You will partner with our Sales team to position best-fit solutions from our Professional Services teams. This role gives you challenging opportunities to help clients design, build and deploy agentic applications on the OutSystems platform. You will leverage AI with high‑performing global teams and with our partner ecosystem to solve interesting and innovative challenges across a wide range of companies and industries. As a Sr. SDM, you will help enable customers and partners to take advantage of the OutSystems agentic systems platform to accelerate change and transform their businesses. We need an AI experienced high‑performer to be the cornerstone of this team as we move forward.

Responsibilities

• Partner with the Sales Team and our partner ecosystems to understand the customer's business goals, process challenges, and functional requirements
• Leverage AI to lead the scoping, sizing, estimating, and proposing for OutSystems professional services engagements
• Create Statements of Work for professional service engagements and execute sales order process
• Provide management oversight of professional service engagements you sell
• Own the customer’s adoption journey from the pre‑sales stage through Time to First Value (TTFV) and ultimately the go‑live date
• Grow the regional services pipeline and drive consumption of the services backlog
• Provide regular forecasts of services bookings and services revenue
• Manage a large portfolio of customers and projects that vary in use‑case, industry and size while acting as a key player in add‑on services and renewals
• Be innovative, make a positive impact and advocate the company culture on each interaction with your team, the company and our customers
• Identify and develop delivery partners and create joint value proposals for customers
• Comfortable leading business and technical discovery sessions, scoping, and providing accurate estimates for the cost of delivery to define a statement of work
• Exceed Services Sales quotas

Salary Determination: Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent. In determining salary ranges, we consider factors such as: Market Research: Industry reports, salary surveys, and online salary databases Company Performance: Financial performance, revenue growth, and budget allocation Job Requirements: Skills, experience, and qualifications necessary for the role Geographic Location: Cost of living, market conditions, and industry standards in our region $131,750 - $160,435

Base Salary Requirements

• 5 years + of experience in a customer facing role related to software implementations (including positioning services and solutions into various verticals)
• AI knowledge and application experience
• 3yrs + experience in understanding and communicating complex business and technical subjects to Management and Technical audiences
• 3yrs + experience in a Professional Services role with a strong track record of consistently delivering projects
• 2yrs + success growing service bookings and accurately forecasting services revenue
• Bachelor’s Degree (or equivalent work experience)

Preferred

• Entrepreneurial mindset
• Action‑oriented with a result‑driven attitude to drive successful engagements
• Ability to work across geographies and cultures
• Intellectual curiosity
• Sense of humor
• PMP, PCI-ACP and SCM

We’re big on mentoring, if we see a spark, infectious enthusiasm, a growth mindset, examples of radical perseverance, success in the face of adversity or some combination of these, you might be the next OutSystems’ Sr. SDM.

More about OutSystems

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission‑critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise‑grade framework. We provide the tools for teams of any size to deliver high‑quality, reliable AI solutions that drive real business impact. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human‑AI collaboration.

Working at OutSystems

Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.

What do we have to offer you?

A company at the vanguard of the agentic revolution, where we don't just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high‑growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse. Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there. A global collective of world‑class talent, where you’ll collaborate with enterprise software legends and sought‑after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together. OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential.

As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.

OutSystems is the leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission‑critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human‑AI collaboration.

OutSystems is consistently recognized as a leader in enterprise software development by Gartner, IDC, and Forrester, and ranked #1 in Customer Satisfaction by users on G2. Business leaders, IT executives and developers choose OutSystems to accelerate internal innovation without compromising reliability and security. Founded in 2001, the OutSystems ecosystem includes more than 85 million end users, over 600 partners, and thousands of active customers in 75+ countries across 20+ industries. Learn more at www.outsystems.com.

Ready to join the global leader in AI Development and be part of a transformative journey?

OutSystems awaits, where your talent meets unparalleled opportunity!