Solution Consulting Senior Manager

Genesys Cloud Services, Inc.; Providence (RI); Hybrid; USD 150,500 - 264,700; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible work schedules

401(k) matching program

Job summary

Genesys Cloud Services, Inc. is looking for a skilled lead to manage a team of Solution Consultants and Architects in Providence, Rhode Island. The ideal candidate will have at least 5 years of experience in solutions consulting or technical sales, alongside a strong understanding of AI and Customer Experience.

This position offers a competitive salary ranging from $150,500 to $264,700, depending on experience and qualifications, with additional benefits including medical insurance, flexible work schedules, and a 401(k) matching program.

Qualifications

• 5 years of experience in solutions consulting, technical sales, or related roles.
• Excellent communication and data-driven storytelling skills.
• Collaborative mindset with the ability to work effectively across teams.

Responsibilities

• Lead a team of Solution Consultants and Architects.
• Align with sales leadership to develop and execute technical empowerment strategies.
• Drive continuous improvement initiatives and optimize processes.

Skills

Solutions consulting

Technical sales

AI understanding

Project management

Salesforce reports and dashboards

Education

Bachelor’s degree in a relevant technical field

Advanced degree

Tools

Salesforce

Asana

AWS

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

Responsibilities

• Lead a team of Solution Consultants and Architects, providing guidance, mentorship, and performance coaching.
• Align with sales leadership to develop and execute effective hands‑on technical empowerment strategies that are reused globally.
• Drive continuous improvement initiatives within the team by optimizing processes, tools, and resources to enhance efficiency and effectiveness for Pre‑Sales members and our Sales colleagues.
• Act as a trusted advisor, providing technical expertise, product knowledge, and solution guidance by helping create reusable assets and workshops that accelerate pipeline and sales growth.
• Understand enterprise customers’ needs and objectives, and design tailored data‑driven solutions to address their unique challenges and requirements.
• Empower the team to craft and deliver technical innovation sessions, demonstrations, and reusable artifacts.
• Collaborate with product management, engineering, and leadership teams to provide data‑driven feedback on product enhancements needed by Genesys customers and prospects, identify market trends, and contribute to product roadmap development.
• Stay up‑to‑date with industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge in the market and ensure Genesys is always viewed as a top‑tier solution by our customers.
• Provide the executive team with regular data‑driven reporting and analysis on solutions consulting activities, metrics, and performance.
• Provide oversight of activities related to Pre‑Sales strategy, providing a framework of best practices that can be tailored and leveraged in different regions.

Qualifications

• Located in the United States
• Bachelor’s degree in a relevant technical field; advanced degree is a plus.
• 5 years of experience in solutions consulting, technical sales, or related roles.
• Strong understanding of AI, CCaaS, Customer Experience, and Digital domains.
• Excellent communication and data‑driven storytelling skills, with the ability to convey technical concepts to both technical and non‑technical audiences.
• Strategic thinking and problem‑solving abilities to architect innovative data‑driven solutions for customers.
• Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
• Project Management skills and hands‑on experience with Project Management Tools such as Asana.
• Experience with creating Salesforce reports and dashboards.
• Experience with Large Action Models, Generative AI, Salesforce, ServiceNow, and/or AWS.
• Results‑driven with a focus on achieving and exceeding data‑driven sales targets.
• Proficiency in relevant software tools and technologies.

Compensation

This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunity. $150,500.00 – $264,700.00

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@. You can expect a response within 24‑48 hours. To help us provide the best support, please send the requested information before sending your application. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.