Solution Consultant - R&D

Benchling; Philadelphia (Philadelphia County); Hybrid; USD 97,750 - 140,000; Full time

Benefits offered by this job

Competitive salary and equity

Comprehensive medical, dental, and vision plans

401(k) + Employer Match

Mental health benefits

Generous vacation policy

Sabbaticals for long-term employees

Job summary

A biotechnology solutions company is seeking a Solution Consultant for R&D to lead customer engagements in complex IT environments. The role involves translating customer objectives into detailed solutions and requires a PhD in a related Life Science field. Strong experience with scientific software and a capacity to work as a trusted advisor are essential. This role offers a flexible hybrid work model with a competitive salary and comprehensive benefits.

Qualifications

• Minimum of 2 years of work experience, ideally customer facing.
• Demonstrated capacity to model scientific data and craft solutions.
• Willingness to travel to customer sites 25–30%.

Responsibilities

• Partner with account executives and leadership to create account strategies.
• Uncover customer needs and requirements that relate to decision criteria.
• Present solutions persuasively and manage customer questions.

Skills

Experience with scientific/informatics software

Ability to establish trust with scientists

Agile and adaptable mentality

Education

PhD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field

Tools

LIMS

ELN

Job description

Solution Consultant - R&D

Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.

Role Overview

Benchling Solution Consultants are the primary solution leads with Benchling’s customers and prospects. Their solutions are deployed into complex IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications. This is a highly visible role that partners with both external and internal teams to develop the optimal solutions that drive the most value for our customers. The SC is a pre‑sales role, working closely with Benchling sales leadership, account executives, professional services, and product leaders to ensure the best solutions are presented. SCs work with senior scientific and IT leaders from prospects and customers, to establish credibility and confidence from the first meeting, and to create solutions based on cutting‑edge technologies.

The SC must be comfortable with Life Sciences R&D processes and scientific concepts, have experience with enterprise SaaS solutions, and be adept at working with internal and external leaders and stakeholders. You must work as a trusted adviser to translate customer objectives into detailed solutions and effectively communicate and demonstrate those solutions to prospects and customers.

Responsibilities

• Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions.
• Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
• Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.
• Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns. Ensure that the solution is presented competitively, with awareness of alternatives including build in house.
• Engage with product management to provide insight into prospect and customer needs and industry trends. Influence the roadmap for market success. Ensure that the roadmap is clear to customers as required to influence buying decisions.
• Provide leadership by creating reusable solutions, content, and trainings for key areas. Work with the extended team to ensure that they are successful and learn from your expertise. Mentor and partner with other SCs to build their success.

Qualifications

• PhD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, with a minimum of 2 years of work experience, ideally customer facing.
• Experience with scientific/informatics software such as LIMS, ELN, or others preferred. Experience in demonstrating scientific software in a pre‑sales setting highly desired.
• Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices. Prior experience in demonstrating and supporting research instruments, reagents or software desired.
• Understand research technology generally adopted by biopharma companies.
• Have an agile and adaptable mentality, and can quickly implement new customer engagement processes.
• Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers.
• Willingness to travel to customer sites 25‑30%.

How We Work

We offer a flexible hybrid work arrangement that prioritizes in‑office collaboration. Employees are expected to be on‑site 3 days per week (Monday, Tuesday, and Thursday).

Salary Range

For this role the base salary range is $97,750 – $140,000. Benchling’s commission plan can increase total on‑target earnings to $122,188 – $175,000.

Benefits

• Competitive salary and equity
• Broad range of medical, dental, and vision plans for employees and their dependents
• Fertility healthcare and family‑forming benefits
• Four months of fully paid parental leave
• 401(k) + Employer Match
• Commuter benefits for in‑office employees and a generous home office set up stipend for remote employees
• Mental health benefits, including therapy and coaching, for employees and their dependents
• Monthly Wellness stipend
• Learning and development stipend
• Generous and flexible vacation
• Company‑wide Winter holiday shutdown
• Sabbaticals for 5‑year and 10‑year anniversaries

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Consulting, Information Technology, and Sales

Industries

Software Development

Benchling welcomes everyone

• We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Please be aware that Benchling will never request personal information, payment, or sensitive details outside of Greenhouse or via email. All official communications will come from an @benchling.com email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy, please reach out to us at [e-mail] to verify the communication.