Solution Consultant - Business Value

Benchling, Inc.; United States; Hybrid; USD 119,000 - 150,000; Full time

Job summary

Benchling, Inc. is expanding its Solutions Consulting - Business Value team in the United States.

The role focuses on articulating measurable business impact for top customers by leading value assessments and coordinating across sales, solutions consulting, product, and professional services. You will develop future-state recommendations tied to Benchling capabilities, quantify outcomes, and present clear ROI to executives.

Qualifications

• 4–7 years experience in a scientific domain, biologics/biotech or development.
• Masters or PhD in a scientific field or equivalent experience.
• Excellent ability to convey value propositions tied to Benchling products.
• Experience creating deliverables that outline current vs future state and ROI.
• Effective cross-functional leadership across teams.
• Strong executive presence with senior leaders.
• Willingness to travel 25–30%.

Responsibilities

• Lead solution & value assessments with sales, solutions consulting, product, and services teams.
• Understand customer needs through discovery and tailor assessment frameworks.
• Create executive-level deliverables showing current and future state and value.
• Maintain proactive communication, documenting progress, meetings, and decisions.
• Develop metrics to quantify strategic, operational, and financial value.
• Create reusable assets to promote adoption of the value framework.
• Provide thought leadership on trends, competition, and tech.
• Share customer insights with product and marketing teams.

Skills

4-7 years in scientific domain

Masters or PhD in scientific field

Executive presence

Cross-functional leadership

Value proposition communication

Written deliverables

Willingness to travel

Education

Masters or PhD in scientific field

Job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We're building an AI scientist for our customers. We can't do that if we haven't built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

Role Overview

The Solution Consultant - Business Value (SCBV) ensures that Benchling's top customers get a solution that meets their needs precisely and delivers value aligned to the customer's business priorities. Their primary focus will be to engage with customers and executives to help articulate the tangible, strategic, and financial impact that Benchling can deliver to their organizations. SCBV deliverables will ultimately drive the customer’s decision on whether or not Benchling is selected as their solution.

Responsibilities

• Drive growth in our enterprise and strategic customers by leading solution & value assessments during the sales process:
  • Coordinate cross functional teams (sales, solutions consulting, product, and professional services) to execute assessments with speed and quality.
  • Build a deep understanding of the customer’s business needs through meticulous discovery and creatively adapt assessment framework to meet customer's decision process
  • Create and present executive-level deliverables that capture current state analysis and future state recommendations using leading practices and bridging customer challenges to Benchling capabilities and identified value
  • Maintain open, proactive communication and documentation of engagement progress, meetings, deliverables, stakeholders, and key decisions.
• Develop methodologies to quantify strategic, operational, and financial metrics for customers and use these metrics to clearly demonstrate the measurable value Benchling delivers
• Create reusable assets to drive the adoption of Benchling's value framework in the end-to-end customer journey in partnership with cross functional stakeholders (solutions consulting, professional services, and customer success)
• Provide thought leadership about industry trends, competitive landscape, and emerging technologies. Use this knowledge to effectively position Benchling and identify opportunities for differentiation.
• Share insights and feedback from customer interactions to the product and marketing teams to help refine Benchling's offerings and messaging.

Qualifications

• It is highly preferred that candidates have 4-7 years experience in a scientific domain - particularly biologics, industrial biotech, or early/late development.
• Ideal candidates will have a Masters or PhD in a scientific field or work experience that gives them exposure to scientific fields.
• Outstanding ability to convey value proposition and insights drawing from prior industry experience and in-depth knowledge of Benchling products and use cases
• Experience creating written deliverables that assess current state, propose a future state solution, outline the value/case for change, and a roadmap to deliver on the case for change.
• Effective at cross-functional leadership. Many subject matter experts contribute to assessments, roadmaps, architectures, and proposals and this person needs to provide leadership that sets everyone up for success.
• Strong executive presence and the ability to quickly establish credibility and trust with senior business leaders as well as internal stakeholders
• Dynamic, empathetic and flexible in communication and work styles depending on context and in multi-cultural teams and engagements
• Willingness to travel to customer sites 25-30% of the time

How We Work

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Remote

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Compensation Range: $119,150 - $150,000