Solution Consultant, Cloud Platform Development and Integration

Socket.dev; Washington (District of Columbia); On-site; USD 118,000 - 154,000; Full time

Job summary

Atlassian is hiring a Solution Consultant for the Advisory Services' Public Sector team. You will be an individual contributor delivering strategic technical guidance, aligning product capabilities with client business outcomes, and enabling customers to realize value from Atlassian investments.

You will collaborate with cross-functional teams, stay current with best practices, and help customers scale their Atlassian ecosystems across the public sector.

Qualifications

• 4–6 years of experience within or working with SaaS companies.
• 2+ years in customer-facing roles engaging with stakeholders from technical administrators to executives.
• Demonstrated expertise in Atlassian Data Center Platform including Jira, Jira Service Management, Confluence, Bitbucket, Crowd.

Responsibilities

• Collaborate with Advisory Services to align on strategic outcomes delivering exceptional service.
• Partner with customers to solve business challenges using Atlassian products, practices, and solutions.
• Identify opportunities for service and product expansion within a client’s organization.
• Cultivate deep industry and solution expertise across Atlassian solution areas.
• Create technical content and prescriptive guidance to support customer goals.
• Advocate for customer needs with cross-functional Atlassian teams.
• Travel up to 30% domestically and internationally for events and customer engagements.

Skills

SaaS experience

Customer facing

Atlassian DC platform

Team collaboration

Tools

Jira

Jira Service Management

Confluence

Bitbucket

Crowd

Job description

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Solution Consultant to join our Advisory Service’s Public Sector team as an individual contributor - this is not a managerial role. AtlassianSolution Consultantsare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

• Identify and promote opportunities for service and product expansion within a client’s organization

• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

• 4-6 years of experience within or working with SaaS companies

• 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

• Demonstrated expertise in our Data Center Platform, including:

  • Experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc

  • Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations

• Demonstrated expertise in Teamwork Foundations, including

  • Proven ability to implement and optimize teaming frameworks with tools that enhance productivity, cohesion, and enterprise-wide collaboration

  • Experience driving effective organizational communication and project management with collaboration tools using core products in Atlassian’s Teamwork Collection – Jira, Confluence, Loom, and Rovo

  • Proven ability to define organizational goals and identify relevant metrics that drive measurable progress and provide clear reporting across complex organizations

• You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication

It’s nice if you are:

• Able to align your work schedule with US East and Central timezones

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices

• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Experienced working with large customers in a consulting or technical expert capacity

Qualifications

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: USD 131400 - USD 171550

Zone B: USD 118200 - USD 154395

Zone C: USD 10900 - USD 142387

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.