Solution Center Technician

Iron Bow Technologies; Herndon (VA); On-site; USD 30,000 - 33,000; Full time

Job summary

Iron Bow Technologies seeks a Solution Center Technician to support the Virginia Information Technology Agency (VITA) contract. This role blends IT support with warehouse operations, asset lifecycle management, and logistics to ensure timely delivery of IT equipment.

The successful candidate will troubleshoot devices, manage tickets, maintain inventory, and collaborate across departments to deliver exceptional service to internal and external customers while adhering to safety and process

Qualifications

• 2+ years of experience providing technical support services.
• Experience troubleshooting and repairing desktops, laptops, tablets, monitors, and peripheral devices.
• Experience with inventory management, asset tracking, shipping, receiving, and warehouse operations.
• Experience with ticketing systems and service management processes.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Troubleshoot, maintain, and repair desktops, laptops, tablets, and monitors.
• Receive and respond to customer inquiries regarding hardware issues.
• Create, manage, and maintain tickets related to parts orders and asset disposition.
• Receive, store, inventory, package, and ship materials.
• Maintain inventory accuracy and monitor dashboards and ticket queues.
• Assist with onboarding, training, and mentoring team members.

Skills

Technical support

Hardware repair

Ticketing systems

Inventory management

Customer service

Organizational skills

Education

Associate degree in Information Technology

High school diploma

Tools

ServiceNow

Job description

Glen Allen, Virginia, United States

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters"!

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. Its The Iron Bow Way.

THE OPPORTUNITY

Iron Bow is seeking a Solution Center Technician to support the Virginia Information Technology Agency (VITA) contract. This role combines technical support, warehouse operations, inventory management, logistics, and asset lifecycle management to ensure timely delivery, maintenance, and disposition of IT equipment and materials.

The ideal candidate will possess hands-on technical troubleshooting experience, warehouse operations knowledge, strong organizational skills, and the ability to work collaboratively across multiple departments. This position requires physical activity, data entry, ticket management, reporting, and a commitment to providing exceptional support to internal and external customers.

HOW YOU WILL MAKE AN IMPACT

• Troubleshoot, maintain, and repair desktops, laptops, tablets, monitors, and related peripheral devices.


• Install, configure, diagnose, upgrade, and replace computer hardware and equipment.


• Receive and respond to customer inquiries regarding hardware-related issues.


• Monitor equipment performance and document hardware failures, repairs, and replacements.


• Create, manage, and maintain tickets related to parts orders, asset tracking, and equipment disposition.


• Receive, store, inventory, package, and ship materials in accordance with operational requirements.


• Verify incoming shipments, inspect materials for quality and accuracy, and ensure open purchase orders align with received goods.


• Maintain inventory accuracy and accountability through inventory control processes.


• Monitor operational dashboards and ticket queues to ensure timely processing and completion of work.


• Prepare IT assets for disposal through approved third-party vendors.


• Establish and improve operational processes and procedures with management approval.


• Maintain documentation to support operational effectiveness and efficiency.


• Assist with onboarding, training, and mentoring team members.


• Collaborate with internal departments to support customer and contract requirements.


• Support warehouse operations through the safe operation of pallet jacks, cherry pickers, rental trucks, and other material handling equipment.

SKILLS THAT DRIVE SUCCESS

• 2+ years of experience providing technical support services.


• Experience troubleshooting and repairing desktops, laptops, tablets, monitors, and peripheral devices.


• Familiarity with computer hardware installation, configuration, upgrades, and maintenance.


• Experience working with ticketing systems and service management processes.


• Experience with inventory management, asset tracking, shipping, receiving, and warehouse operations.


• Experience creating, managing, and maintaining tickets related to parts orders and equipment disposition.


• Experience operating material handling equipment, including walkie pallet jacks, and driving rental trucks while adhering to load securement and safety requirements.


• Ability to operate pallet jacks, cherry pickers, and other warehouse equipment.


• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.


• Excellent customer service, communication, and problem-solving skills.


• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.


• Ability to lift and move equipment and materials weighing up to 50 pounds.


• High school diploma or equivalent required.


• Ability to work independently and collaboratively within a team environment.


• Ability to frequently stand, walk, and use hands and fingers to handle equipment, tools, and materials.

WHAT SETS YOU APART

• Associate degree in Information Technology or a related field.


• Experience supporting enterprise IT environments.


• Experience with IT asset management tools and inventory control systems.


• Experience preparing IT assets for disposition and coordinating with third-party disposal vendors.


• Familiarity with ServiceNow or similar IT service management platforms.


• Experience training, mentoring, or onboarding team members.


• Knowledge of shipping carriers, logistics operations, and warehouse best practices.

TRAVEL REQUIREMENTS

• Local travel may be required to support operational needs, material transport, and customer requirements.


• Ability to safely operate rental vehicles when business needs require transportation of equipment and materials.

WHY YOU WILL LOVE IT

• Opportunity to support a critical government technology program.


• Collaborative environment with opportunities to work across technical and operational teams.


• Hands‑on role combining IT support, logistics, inventory management, and customer service.


• Opportunities to expand technical knowledge and develop operational expertise.


• Career growth potential within a leading technology solutions organization.

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $21.50-24/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bows total compensation package. An overview of our benefits is available on our careers page.

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Equal employment opportunity, including veterans and individuals with disabilities.