Solution Center - Internal Specialist III

S&T Bank; United States; On-site; USD 20,664 - 42,058; Full time

Job summary

S&T Bank in Indiana, PA is hiring for a customer service position focused on providing exceptional support through telephone interactions. The role requires technical proficiency with various banking systems and strong interpersonal skills.

The responsibilities include account maintenance, report analysis, and collaboration with internal customers on service issues. The salary range for this position is $15.00 - $30.53 per hour, reflecting the bank's commitment to equal opportunity and support for all applicants.

Qualifications

• Demonstrated technical proficiency in Consumer Internet Banking products.
• Strong interpersonal skills with the ability to collaborate as a team player.
• Capability to analyze and reconcile various reports.

Responsibilities

• Provide exceptional customer service via telephone support.
• Perform account maintenance for banking core systems.
• Analyze and reconcile reports related to online banking and funds transfers.

Skills

Customer service

Technical proficiency in banking systems

Interpersonal skills

Ability to work independently

Job description

Location: 2416 Philadelphia Street Indiana, PA 15701 Hours: Monday - Friday 8:00 AM - 5:00 PM (Additional hours as necessary to meet the objectives of the department)

Function: Provides exceptional customer service through telephone support to internal customers in a centralized Help Desk Center by maintaining multiple IBS systems.

Responsibilities

• Demonstrate technical proficiency in the functionality of Consumer Internet Banking products, Cardbase System, Customer Information System, Deposit and Retirement System, Loan System, IBS Banking System, CST, FIS Client Portal, Mobile FXD, Lyons system, Net Image, and Optima.
• Provide customer services to internal and external customers via telephone, mail, and e‑mail related to the aforementioned products.
• Support internal customers with all service and/or technical questions regarding IBS products and bank services.
• Perform account maintenance for IBS Banking core systems, CardBase, and Internet Banking.
• Work directly with IBS regarding outages, errors, and customer service issues related to Consumer Internet Banking.
• Collaborate with IBS for complex application issues (e.g., Cardbase, Deposits, and Loans).
• Analyze and reconcile various reports daily; online banking, funds transfers, wire clearing, etc.
• Maintain a good working relationship with bank employees.
• Demonstrate strong interpersonal skills, the ability to work independently, and the motivation to collaborate as a team player.
• Perform additional duties as required.

Physical Demands

Operates a keypad device: 98% of the day; operates office equipment: 2% of the day. Sitting is required 96% of the day. Use of manual dexterity skills for typing and data entry up to 60% of the business day. Specific vision requirements include close vision of 18”‑20” for computer work.

Equal Opportunity Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)

Salary Range

$15.00 - $30.53

S&T Bank believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. S&T Bank is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at: Phone: [phone] Email: [e-mail]