Teller

S&T Bank; Camp Hill (Cumberland County); On-site; USD 22,730 - 32,056; Full time

Job summary

S&T Bank in Camp Hill, PA, is seeking a dedicated customer service representative to provide exceptional service at the customer service window. Responsibilities include maintaining accuracy, resolving customer issues, and identifying opportunities for customer relationships. Candidates should have a high school diploma and 1-2 years of experience.

The position offers a salary range of $16.50 to $23.27 per hour, and requires strong interpersonal and sales skills. Flexibility in working hours is necessary to meet branch needs.

Qualifications

• 1-2 years of general experience, preferably in retail.
• Successful completion of retail training program.

Responsibilities

• Operate customer service window and assist with transactions.
• Maintain accurate balancing rates and deliver exceptional service.
• Identify customer needs and expand relationships.

Skills

Customer service

Interpersonal skills

Sales techniques

Problem-solving

Education

High school diploma or equivalent

Job description

Location & Hours

Location: 3345 Market Street Camp Hill, PA 17011
Hours: Monday - Thursday: 8:30 am - 5:00 pm
Friday: 8:30 am - 6:00 pm
Saturday: 9:00 am - 12:00 pm (Must be flexible around branch hours)

Job Function

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Duties and Responsibilities

• Develop a working skill set, strong knowledge of policies, procedures, and bank products/services.
• Maintain an accurate balancing accuracy rate of 85% in accordance with Retail Policies and Procedure manual.
• Demonstrate knowledge of Consumer Bank Customer Service Standards and deliver exceptional service in Customer Insight surveys, scored by Avannis.
• Apply computer systems, service skills, product knowledge, and policy knowledge to execute operational excellence at the customer service window.
• Identify customers, verify authenticity of requested transaction, and complete required steps to protect customers and the bank from fraud.
• Accept deposits, verify endorsements, and issue receipts.
• Accept checks for cashing, identify customers, verify endorsements and balances, and refer customers to branch management for authorization.
• Accept savings deposits and withdrawals and perform related duties.
• Provide additional customer services such as bank money orders and other services.
• Accept various loan payments or other types of payments.
• Balance cash drawer daily.
• Assist in ATM balancing & settlement, where applicable.
• Assist in vault balancing as requested.
• Promote the bank’s services, answer questions regarding banking matters, and direct customers to other branch team members for specialized services.
• Identify customer needs through profiling and expand relationships.
• Contribute to branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management.
• Execute professional sales and service behaviors aligned with Bank’s ’Our Shared Future’ purpose, five values, and core drivers.
• Utilize the Sales & Service Opportunity tool to track customer(s) introduced to a banker.
• Provide services including night deposits, mail deposits and safe deposit admittance, as needed.
• Maintain a positive relationship with bank customers and help grow the branch by producing leads to the Personal Banker platform.
• Maintain a good working relationship with all bank employees.
• Demonstrate strong interpersonal skills and the ability to work independently and as a team player.
• Attend and complete training as needed.
• Perform additional duties as required.

Education

Requires a high school diploma or equivalent basic academic education.

Experience

One to two years general experience and successful completion of the retail training program.

Physical Demands

• Operate keypad device: 70% of the day; electronic equipment: 10% of the day; office equipment: 10% of the day.
• Stand: 2 hours per day in a straight position.
• Sit: 5 hours per day in a leaning position.
• Lift up to 10 lbs. twice per day; maximum lift 20 lbs. one time per day; occasionally lift/move up to 50 lbs.
• Manual dexterity skills for typing and data entry up to 40% of the business day.
• Close vision of 18-20 inches for computer work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation

Salary Range: $16.50 - $23.27.

Equal Opportunity Employer, Protected Veterans, and Individuals with Disabilities

S&T Bank believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, or (c) consistent with the contractor’s legal duty to furnish information (41 CFR 60-1.35(c)). S&T Bank is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at:
Phone: [phone]
Email: [e-mail]