Solution Architect / Senior Solution Architect - PubSec - FedCiv

Own Company; Maryland; On-site; USD 140,000 - 180,000; Full time

Job summary

Salesforce is seeking a Solution Architect to lead workstreams in advanced enterprise engagements. You will collaborate with stakeholders, co-create visions, and own execution, ensuring customer ROI and acceptance of delivered solutions.

The role emphasizes strong communication, Salesforce product knowledge, and experience with Federal Civilian programs. Moderate travel and security clearances may be required.

Qualifications

• Requires strong communication and facilitation skills.
• Proven experience architecting enterprise solutions.
• Experience with Salesforce GovCloud/GovCloud Plus desired.
• Public Sector domain knowledge and Federal Civilian experience preferred.

Responsibilities

• Serve as a trusted advisor to the client and guide internal initiatives.
• Lead rationalization and deployment of new technologies to drive business value.
• Present complex concepts clearly across all client levels and facilitate discussions.
• Identify and mitigate risks; ensure program direction stays on track.
• Drive program vision and advise on Salesforce platform adoption.

Skills

Strong communication

Stakeholder management

Solution architecture

Public Sector domain knowledge

Travel willingness

Education

Bachelor's degree or equivalent

Tools

Salesforce GovCloud

OmniStudio

Public Sector Cloud (GovCloud Plus)

Job description

Applications for this position will be accepted on an ongoing basis.

Description

The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co‑create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C‑suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud‑specific practices teams. They will chip in both internally in their Community and externally in the marketplace.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Global Public Sector - Federal Civilian

Federal Civilian (FedCiv) – Work with non‑defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance.

YOUR IMPACT: Responsibilities

• Serve as a trusted advisor to the client
• Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
• Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
• Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third‑party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

MINIMUM QUALIFICATIONS

• 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work
• Extensive experience with configuration and customization on the Salesforce platform a must.
• Authority level experience defining the system architecture landscape, identifying gaps between current and desired end‑states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Experience in detailing business processes and wire‑framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Hands‑on technical experience with Service Cloud, OmniStudio and Public Sector (PSS) is required
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers
• Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• A great listener with the ability to connect with people in diverse roles
• Resourceful and entrepreneurial thinker who can work through and solve problems
• Possible travel of about 25%, but exact travel requirements will vary based on customer.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
• Experience working with clients within the Public Sector industry.
• Experience working with Salesforce GovCloud or GovCloud Plus.
• This candidate must be a U.S. citizen (U.S. born or naturalized) and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

PREFERRED QUALIFICATIONS

• Delivering high‑value business outcomes applying an agile approach
• Confirmed results leading customer and/or partner success stories
• Experience working with Experience Cloud
• Relevant Salesforce certifications and consulting experience are strongly recommended

PUBSEC APPENDIX

• Ability to acquire Public Trust Security Clearance (or higher).
• Any type of previous or current successful adjudications on HSPD-12 or other types of federal security clearances is a plus

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.