Solution Architect (Remote)

RainFocus; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) plan

PTO

Competitive compensation

Collaborative environment

Job summary

RainFocus is seeking an exceptional Solution Architect to own the architectural design for client event programs, aligning platform configurations with strategic objectives and ensuring scalable, innovative solutions. You will mentor teams, guide complex integrations, and lead discovery with executive stakeholders.

You will lead solution design, drive platform adoption, and oversee a portfolio of client implementations while contributing to process improvements and thought leadership within the

Qualifications

• 8+ years of software implementation experience for enterprise-level clients, with 3-5 years in SaaS event technology; RainFocus experience preferred.
• Demonstrated ability to gather, document, and translate complex requirements, configurations, and integrations across multiple systems.
• Proven ability to own overall solution architecture for complex, multi-stakeholder enterprise implementations.
• Trusted advisor to executive-level client stakeholders; align solutions with long-term business strategy.
• Proven track record of creating efficiencies through process design, driving adoption, and measuring impact.
• Exceptional problem-solving skills and adaptability to evolving project requirements while maintaining quality.
• Experience in the event technology, marketing technology, or enterprise B2B SaaS implementation space.
• Excellent written and verbal communication skills to convey complex ideas to technical and non-technical executives.
• Collaborative mindset with ability to build relationships across cross-functional teams and clients.
• Ability to travel domestically and internationally up to 20%.

Responsibilities

• Own the overall solution architecture for client implementations, designing scalable, feasible architectures.
• Serve as a trusted advisor to VP and C-suite stakeholders, guiding strategic discovery and alignment.
• Lead end-to-end solution design and drive platform adoption with Solution Consultants and technical teams.
• Provide oversight across the client implementation portfolio, ensuring timelines, quality, and deliverables.
• Lead discovery calls, post-conference reviews, and client communications to maintain transparency and growth.
• Mentor Solution Consultants and contribute to knowledge sharing and process improvements.
• Contribute to thought leadership and process improvements through whitepapers and presentations.

Skills

SaaS implementation

Executive stakeholder engagement

Solution design

Cross-functional collaboration

Communication skills

Travel willingness up to 20%

Tools

HTML

CSS

SQL

JSON

Postman

APIs

Job description

RainFocus, one of the most innovative software companies, is in search of an exceptional Solution Architect.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

Role Summary

The Solution Architect (SA) is a critical member of the RainFocus Client Success organization and the senior-mosttechnical resource within the implementation consulting IC track. Once an implementation begins, the SA owns theoverall architecture of the client's event program — aligning platform design and configuration with the client'sstrategic business objectives and ensuring that the implemented solution is scalable, innovative, and built to last. Solution Architects are trusted advisors to executive-level client stakeholders. They lead discovery and solutiondesign, guide complex integrations, provide oversight across multi-event portfolios, and serve as technical thoughtleaders within the Client Success organization. Beyond their own engagements, they mentor Solution Consultants,contribute to process and methodology improvement, and represent RainFocus's implementation expertise throughthought leadership and client advocacy.

Essential Responsibilities

• Own the overall solution architecture for client implementations. Take full ownership of the architecturaldesign for assigned client event programs — leading solution design that considers client requirements,system integrations, scalability, and technical feasibility. Design complex, innovative, and scalable solutionsthat maximize the value of the RainFocus platform for each client
• Serve as a trusted advisor to executive client stakeholders. Build and maintain trusted advisorrelationships with VP and C-suite client stakeholders — understanding their strategic objectives and aligningRainFocus solutions with long-term business goals. Lead strategic discovery sessions and consultationsthat uncover client needs and identify opportunities for platform-driven improvement.
• Lead solution design and drive platform adoption. Lead the end-to-end solution design process —collaborating closely with Solution Consultants and technical teams to ensure successfulimplementation. Drive adoption of RainFocus platform capabilities to maximize client value andstrengthen long-term partnership.
• Provide oversight across the client implementation portfolio. Ensure adherence to project timelines,quality standards, and client expectations across the full portfolio of client events. Collaborate with projectmanagers and leadership to define project scope, resource allocation, and deliverable expectations.Ensure thorough QA and propose alternative solutions when gaps or inefficiencies are identified.
• Lead discovery calls, post-conference reviews, and client communications. Own and facilitate keyclient-facing conversations — including strategic discovery sessions, post-conference reviews, andmilestone reporting — ensuring continuity, transparency, and growth across the client relationship.
• Mentor and develop Solution Consultants. Provide active mentorship, expertise, and best practiceguidance to Solution Consultants and other team members — fostering a culture of continuouslearning, knowledge sharing, and professional development within the implementation team.
• Contribute to thought leadership and process improvement. Share insights through whitepapers, socialmedia, and conference presentations. Conduct case studies focused on lessons learned and presentfindings to leadership. Collaborate with cross-functional teams to improve consulting processes,methodologies, and knowledge sharing across the organization.

Required Qualifications

• 8+ years of software implementation experience, with deep expertise implementing SaaS platformsfor enterprise-level clients, 3-5 years within SaaS event technology, preferrably RainFocus experience.
• Demonstrated track record of gathering, documenting, and translating complex requirements,configurations, and integrations across multiple systems.
• Proven ability to own overall solution architecture for complex, multi-stakeholder enterprise implementations.
• Demonstrated ability to serve as a trusted advisor to executive-level client stakeholders — aligningsolutions with long-term business strategy.
• Proven track record of creating significant efficiencies through process design, driving adoption,and measuring impact.
• Exceptional problem-solving skills and ability to adapt to evolving project requirements and client needswhile maintaining quality and client satisfaction.
• Experience in the event technology, marketing technology, or enterprise B2B SaaS implementation space.
• Excellent written and verbal communication skills — able to convey complex ideas clearly to bothtechnical and non-technical executive audiences.
• Collaborative mindset with a demonstrated ability to build strong relationships across cross-functionalteams, senior leaders, and clients.
• Ability to travel domestically and internationally up to 20%.

Preferred Qualifications

• Proficiency in HTML, CSS, SQL, and/or JSON for advanced customization and integrationrequirements.
• Experience with API testing tools such as Postman.
• Background contributing to industry thought leadership — whitepapers, conference presentations, orsocial media content.
• Extensive experience with APIs — designing and implementing complex integrations across enterprisesystems.
• Demonstrated mentorship track record — developing Solution Consultants or equivalent implementation professionals.

Key Competencies

• Strategic solution design. Translates complex, multi-stakeholder client requirements into elegant,scalable architectural solutions — sees the whole picture and designs for long-term success, not justimmediate delivery.
• Executive client credibility. Earns and sustains trust with C-suite and VP stakeholders — engages asa genuine strategic advisor, not just a platform expert, and shapes the client's vision for what's possible.
• Technical depth and breadth. Brings the platform expertise and integration knowledge to design andvalidate the most complex solutions — and the communication skills to make that expertise accessible toany audience.
• Team multiplier. Elevates the capability of the implementation team through mentorship, knowledgesharing, and thought leadership — creates lasting organizational value beyond individual engagements.
• Thought leadership and innovation. Actively contributes to the industry and organization's knowledgebase — shares insights, drives innovation, and positions RainFocus as a leader in enterprise eventimplementation.
• Resilience and adaptability. Performs consistently under pressure across multiple high-profileengagements — adapts quickly to changing circumstances and models composure and solutions-focus forthe team.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our teams serve Fortune 500companies — including Adobe, Cisco, and IBM — to plan and execute in-person, virtual, and hybrid events aroundthe world. Those experiences are delivered through our industry-leading software platform, combining powerfulbusiness intelligence with seamless event operations to elevate the attendee experience and accelerate marketingresults. As a member of the RainFocus team, you will have the opportunity to see the direct impact of your work atevents around the globe.

RainFocus Values — FOCUS

• F — Forward-Thinking We challenge the status quo and embrace new ideas. We constantly innovate, look for simplersolutions, and understand that sustained success requires perpetualimprovement.
• O — Optimistic We assume positive intent and face challenges with optimism. We adapt when things don't go asplanned, practice open communication, and passionately debate to createthe right solution.
• C — Customer-Centric We care about and invest in the success of our employees and clients. We are effective,efficient, and consistent. We meet our commitments.
• U — Unified We are a team. Individual contributions to a group effort enable us to succeed. We champion balance,believe in each other, and help every employee grow their careerand market value.
• S — Stewards We believe in a high-trust environment where employees bring their best selves to work. Stewardship iseveryone's responsibility.

What RainFocus Offers

RainFocus is a people-first company. We offer competitive compensation, outstanding benefits, an immediatelyvested 401(k), generous PTO, and a collaborative environment where you can grow and take your career to the nextlevel. Come be part of a company that is changing the market — it will be challenging, fun, and exciting