Solution Architect - Quality (QMS) (Fully Remote)

Kivo; United States; Remote; USD 95,000 - 160,000; Full time

Job summary

Kivo, a life-sciences SaaS platform for quality management, is seeking a seasoned Customer Success/Implementation professional in the United States. You will engage early with customers to define requirements and scope implementations, ensuring alignment with regulatory needs (GxP, 21 CFR Part 11) and enabling successful deployments across pharma, biotech, and medtech clients.

You will own account health for NA accounts, drive retention and growth, and communicate with both technical users and

Qualifications

• 5-10+ years in customer success or implementation in life-sciences SaaS.
• Strong domain knowledge of pharmaceutical quality and regulated requirements.

Responsibilities

• Engage early in sales to define requirements and scope implementations.
• Own account health for a portfolio of NA accounts as primary post-sale contact.
• Drive retention and growth by aligning success plans and expanding opportunities.

Job description

• Engage early in sales to define requirements and scope implementations.
• Design and configure Kivo to meet regulated process needs (GxP, 21 CFR Part 11 / Annex 11).

Customer Success:

• Own account health for a portfolio of NA accounts as primary post-sale contact.
• Drive retention and growth by aligning success plans and advancing expansion opportunities.

Qualifications:

• 5-10+ years in customer success or implementation in life-sciences SaaS.
• Strong domain knowledge of pharmaceutical quality and regulated requirements.

Who You Are:

• Curious, systems-thinking, and customer-focused.
• Comfortable presenting to technical users and C-suite stakeholders.

Kivo is a life-sciences SaaS platform specializing in quality management for pharmaceutical, biotech, and medtech organizations. It is a hyper-growth, fast-paced company focused on delivering customer success in regulated environments.