Solution Architect – AI / GenAI (Salesforce / ServiceNow)

Neuron7.ai; San Francisco (CA); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Neuron7.ai is seeking a skilled Solution Architect to design enterprise-grade AI solutions on Salesforce or ServiceNow platforms, focusing on GenAI implementations and AI integrations. You will lead RAG pipelines, LLM-based workflows, and NLP automation for Field Service and Customer Service workflows.

The role requires 8–15+ years in solution architecture, with strong cloud, API, and data pipeline experience. Remote/Hybrid US and India-based collaboration is expected.

Qualifications

• 8–15+ years of experience in solution architecture / enterprise systems.
• Hands-on experience with Salesforce (Service Cloud / Field Service) or ServiceNow (ITSM / CSM / FSM).
• Proven experience in AI/GenAI implementations (LLMs, RAG, NLP).
• Experience integrating AI solutions with enterprise platforms via APIs and microservices.
• Solid understanding of cloud platforms (AWS/Azure/GCP) and distributed systems.
• Experience with data pipelines, vector databases, embeddings, and retrieval systems.
• Strong communication skills with the ability to work with enterprise stakeholders.

Responsibilities

• Design end-to-end solution architectures integrating AI/GenAI capabilities into Salesforce / ServiceNow platforms.
• Lead implementation of RAG pipelines, LLM-based workflows, and NLP-driven automation.
• Architect scalable integrations using APIs, middleware, and event-driven systems.
• Define and implement AI guardrails, governance, and responsible AI practices.
• Work with MCP protocols, tool orchestration, and agent-based systems.
• Collaborate with Product, Engineering, and Customer teams to deliver enterprise solutions.
• Drive solution design workshops, customer demos, and technical discovery sessions.
• Ensure performance, scalability, security, and reliability of deployed solutions.

Skills

Salesforce/Service Cloud

ServiceNow/ITSM

GenAI/LLMs

APIs & Microservices

Cloud platforms

NLP

Data pipelines

Tools

Vector databases

NLP tooling

Job description

Location: India / US (Remote/Hybrid)

Role Overview

We are looking for a highly skilled Solution Architect with deep expertise in Salesforce or ServiceNow ecosystems, combined with strong experience in AI/GenAI implementations. This role will focus on designing and delivering enterprise-grade solutions leveraging LLMs, RAG architectures, NLP, and AI integrations for Field Service and Customer Service workflows.

Key Responsibilities

• Design end-to-end solution architectures integrating AI/GenAI capabilities into Salesforce / ServiceNow platforms
• Lead implementation of RAG pipelines, LLM-based workflows, and NLP-driven automation
• Architect scalable integrations using APIs, middleware, and event-driven systems
• Define and implement AI guardrails, governance, and responsible AI practices
• Work with MCP protocols, tool orchestration, and agent-based systems
• Collaborate with Product, Engineering, and Customer teams to deliver enterprise solutions
• Drive solution design workshops, customer demos, and technical discovery sessions
• Ensure performance, scalability, security, and reliability of deployed solutions

Required Qualifications

• 8–15+ years of experience in solution architecture / enterprise systems
• Strong hands-on experience with Salesforce (Service Cloud / Field Service) or ServiceNow (ITSM / CSM / FSM)
• Proven experience in AI/GenAI implementations (LLMs, RAG, NLP, semantic search)
• Experience integrating AI solutions with enterprise platforms via APIs and microservices
• Solid understanding of cloud platforms (AWS/Azure/GCP) and distributed systems
• Experience with data pipelines, vector databases, embeddings, and retrieval systems
• Strong communication skills with the ability to work with enterprise stakeholders

Our Values

At Neuron7.ai, we are guided by integrity, innovation, customer obsession, and continuous learning. We believe AI should create meaningful business outcomes and empower organizations to make smarter decisions at scale.

Diversity & Inclusion

Neuron7.ai is committed to fostering a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all qualified applicants and employees regardless of race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.